Production Quality Manufacturing Clerk

SATO America is seeking a detail-orientated, service-focused, Production Quality Manufacturing Clerk.

At SATO America, LLC our mission is to create new value for our customers through products and services of superior quality and to contribute towards a better and more sustainable world. In over 80 years, SATO has fostered a culture of professionalism and customer-centric innovation with an unchanging mission of value creation for customers that, in turn, contributes to a more sustainable world. Do you have what it takes to be our customer's most trusted partner for mutual growth, and always essential in an ever-changing world? If so, look no further. We have a place for you.

SUMMARY: The Production Quality Clerk (Manufacturing) plays a dual role at the intersection of manufacturing operations and quality assurance. This position is responsible for maintaining the accuracy of production data, work order documentation, and ERP transactions, while actively supporting quality inspection activities, non‑conformance handling, and ISO 9001 compliance. The ideal candidate is detail‑oriented, comfortable working both at a desk and on the production floor, and capable of communicating findings clearly across Production, Quality, and accounting teams. All employees are expected to follow established safety protocols and support the ISO 9001 Quality Management System.

DUTIES & RESPONSIBILITIES:

Quality Assurance & Compliance

• Perform in-process and final inspections against written work instructions, drawings, and customer specifications.
• Support non-conformance identification, containment, and documentation in accordance with ISO 9001 procedures.
• Review supplier Certificates of Conformance and Certificates of Analysis; escalate discrepancies to the Quality team.
• Assist with customer complaint data collection, including gathering production records and inspection results.
• Support internal and external audit preparation by ensuring documentation is complete, accurate, and audit ready.
• Generate and distribute daily quality reports to relevant stakeholders.
• Support creation of SAL Certificate of Conformances and/or Certificate of Analysis as needed.

Production Data & Documentation

• Perform Raw Material Cycle Counts for accuracy and accurate consumption towards work orders
• Validate and extract daily shop floor data in MRP when expected in absence of the production manager
• Provide backup support to Production Scheduling during peak periods or staffing gaps.

QUALIFICATIONS:

Required

• High school education or equivalent
• Prior experience in a manufacturing or production environment preferred.
• Proficiency in Microsoft Excel and Microsoft 365.
• Strong attention to detail - able to catch discrepancies in high-volume data and communicate findings across teams.
• Comfortable working on the production floor with required PPE.

Preferred

• Associate's degree in a related field, Engineering or Materials Science helpful
• Experience with ERP/MRP systems, particularly Oracle.
• Familiarity with ISO 9001 quality management standards.
• Experience with quality documentation such as inspection records, non-conformance reports, or certificates of conformance.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The physical demands for this position would require a normal range of mobility necessary to physically enter and move in a manufacturing environment and interface with all functions within the facility. Lift up to 50lbs., bend, sit or stand for extended periods of time as needed. The employee is frequently required to speak and communicate with others, sit and work at a computer for long periods at a time and physically be able to file reports.

TRAVEL REQUIREMENTS: None

WORK ENVIRONMENT: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Quality Commitment

This position supports the integrity of the ISO 9001 Quality Management System and contributes to a culture of quality, compliance, and continuous improvement.