Production Quality Technician

Process Quality Technician

Shift: Days (may be asked to occasionally work other shifts to troubleshoot issues)

Location: Winston-Salem, NC

Key Responsibilities

• Champion all company safety programs and initiatives

• Participate in safety observations and identify workplace hazards

• Monitor production areas for safety and quality compliance

• Conduct weekly training progress reviews with management

• Support onboarding and development of new-to-job employees

• Assess employee understanding of performance expectations

• Perform on-the-floor quality inspections of products and processes

• Partner with operators to address product and workmanship concerns

• Conduct multiple daily audits of production equipment and work areas

• Verify material condition, packaging, labeling, ticketing, and documentation

• Ensure compliance with manufacturing instructions and procedures

• Support process improvements that increase efficiency and product quality

• Work closely with Process Engineering to maintain process standards

• Assist with implementation of operating procedures and process controls

• Participate in commissioning new manufacturing equipment

• Support upgrades to existing production equipment

• Contribute to root cause analysis and corrective action activities

• Assist with customer complaint investigations and quality improvement projects

• Conduct practical task assessments for trained employees

• Verify operational readiness and compliance with established standards

Qualifications

• Associate degree in a technical, manufacturing, or quality-related field preferred

• ASQ certification or equivalent quality certification preferred

• Minimum of 5 years of experience in flexible packaging manufacturing, quality auditing, machine operations, or process control

• Strong understanding of manufacturing processes and quality systems

• Proficient with Microsoft Excel and basic computer applications

• Strong problem-solving and analytical skills

• Effective written and verbal communication skills

• Ability to write reports, procedures, and business correspondence

• Comfortable presenting information to employees, managers, and customers

Mathematical Skills

• Ability to apply basic mathematical concepts in a manufacturing environment

• Working knowledge of fractions, percentages, ratios, and proportions

• Ability to interpret and utilize production and quality-related data

Physical Requirements

• Frequent standing, walking, and movement throughout the production floor

• Regular interaction with manufacturing equipment and production processes

• Ability to frequently lift and/or move up to 30 pounds

• Ability to occasionally lift and/or move up to 50 pounds

• Reasonable accommodations may be made for qualified individuals with disabilities