Bank of America is seeking an experienced Application Production Support Lead in Plano, Texas. The role involves serving as the primary liaison between business users, external clients, and technology teams to ensure production stability and service reliability. The ideal candidate will have 5+ years in Application/Production Support and proven experience with high availability systems.The selected candidate will manage incident and problem management processes, oversee change management, and coordinate production support activities with a strong focus on quality and efficiency.#J-18808-Ljbffr