Production Supervisor

Position Summary

The Production Supervisor - Document Scanning & AI Operations is responsible for overseeing high-volume document scanning and digital conversion processes within a secure production environment. This role manages teams of 10-40+ employees per shift, ensuring operational efficiency, quality assurance, and adherence to production deadlines.

The position includes responsibility for emerging technology utilization, including Artificial Intelligence (AI)-enabled document processing, data capture, and workflow automation tools, supporting continuous improvement and innovation in scanning operations.

Essential Functions

Operations & Production Management

• Oversee daily document scanning and imaging operations using production-grade equipment (Kodak, Fujitsu, Canon).
• Ensure achievement of production goals, turnaround times, and service level agreements (SLAs).
• Adjust scanner settings (DPI, contrast, feed controls) to ensure output meets quality standards.
• Monitor workflow to ensure high-volume data processing accuracy and compliance.
• Perform or oversee equipment maintenance, calibration, and troubleshooting.

Artificial Intelligence (AI) & Digital Processing

• Support implementation and daily use of AI-driven document processing, data extraction, and automation tools.
• Monitor performance of AI-assisted workflows to ensure accuracy, efficiency, and compliance standards.
• Partner with leadership to identify opportunities for AI integration and process optimization.
• Ensure proper handling and validation of AI-generated outputs for quality control.
• Prior experience with document scanning and AI-enabled imaging technologies preferred (scanning experience a plus).

Supervisory & Leadership Responsibilities

• Lead, supervise, and develop teams of 10-40+ employees, including temporary staff.
• Provide training, coaching, and performance feedback aligned with KPI-driven performance management.
• Address employee concerns and manage conflict resolution and employee relations issues professionally.
• Promote a culture of accountability, teamwork, and continuous improvement.
• Step into production roles as necessary to support operational needs.

Process Improvement & Quality Assurance

• Identify and implement process improvements, workflow optimization, and efficiency gains.
• Maintain strict adherence to quality control standards and data accuracy requirements.
• Track and analyze production metrics to drive performance improvements.
• Maintain accurate records for timekeeping, productivity, and reporting.

Administrative & General Responsibilities

• Support AIM Center Manager in achieving operational and financial objectives.
• Participate in monthly productivity and profitability reviews.
• Ensure compliance with company policies, safety requirements, and operational procedures.
• Maintain confidentiality and security standards in a restricted-access environment.

Qualifications

Education

• High school diploma or equivalent required
• Associate's or Bachelor's degree preferred

Experience

• Minimum 1+ year of supervisory experience in production, scanning, or industrial environments
• Experience with high-volume document scanning, printing, or data processing operations preferred
• Exposure to AI, automation tools, or digital workflow technologies preferred
• Document scanning experience strongly preferred (scanning experience a plus)
• Experience managing teams of 20+ employees preferred

Knowledge, Skills & Abilities

• Strong operations and project management skills
• Demonstrated ability in team leadership, coaching, and development
• Experience with conflict resolution and employee relations
• Results-driven with experience managing KPIs and productivity metrics
• Knowledge of document imaging, quality control, and data accuracy compliance
• Proficiency in Microsoft Office Suite and Adobe Acrobat
• Ability to interpret technical instructions, SOPs, and operational guidelines
• Strong analytical, problem-solving, and decision-making skills

Core Competencies

• Operations & Project Management
• Artificial Intelligence (AI) Workflow Management
• Team Leadership & Employee Development
• Conflict Resolution & Employee Relations
• KPI-Driven Performance Management
• Process Improvement & Workflow Optimization
• High-Volume Data Processing
• Document Scanning, Imaging & Quality Control
• Data Accuracy & Compliance

Physical Requirements

• Regularly required to stand, walk, sit, talk, and use hands
• Occasionally lift up to 35 pounds
• Requires vision abilities including depth perception and focus adjustment

Work Environment

• Secure production facility with restricted mobile phone access
• Moderate noise level
• Fast-paced, deadline-driven production environment