Production Support Analyst (FICC Risk)

Job#: 3035254

Job Description:

Production Support Analyst (FICC Risk)

Location: Chicago, IL (Onsite)

Employment Type: Contract

Contract Duration: 11 Months

Role Overview

We are seeking a Production Support Analyst for a second-shift role within a high-pressure trading environment. This position involves supporting FICC (Fixed Income, Currencies, and Commodities) Risk for all Markets lines of business. The ideal candidate will be a proficient problem-solver who can assimilate information from multiple sources, adhere to strict procedures for incident and change management, and work effectively under pressure.

Key Responsibilities

• Serve as the first point of contact for business requests and reported system impacts.
• Monitor and respond to alerts for critical trading system environments.
• Manage release implementations and conduct post-release testing.
• Build and maintain partnerships with business stakeholders, application development teams, and infrastructure contacts.
• Troubleshoot complex systems issues and coordinate restoration efforts for high-impact incidents.
• Proactively identify and resolve recurring problem hotspots.
• Develop tools and drive improvements to enhance system efficiency and stability.
• Lead daily technical change meetings, managing global resources through the change process.

Required Qualifications

Technical Skills:

• Experience with operating systems such as Solaris, Linux, and Windows.
• Proficiency in scripting languages including Unix Shell, Perl, or Python.
• Intermediate SQL skills, including multi-table joins and grouping results.
• Understanding of grid computing, batch management, and the software development lifecycle.
• Familiarity with infrastructure disciplines like network, server, storage, and messaging.
• Experience with incident, problem, and release management processes.

Professional Skills:

• Proven ability to rationalize the impact of multiple concurrent issues and prioritize work accordingly.
• Experience supporting traders or working in a front-office trading environment.
• Strong communication and leadership skills.
• Independent motivation to continuously improve personal skills and the work environment.

Preferred Qualifications

• Experience with report generation and analysis tools such as Tableau.
• Knowledge of ITRS Enterprise monitoring tools.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Employee Type:

Contract

Location:

Chicago, IL, US

Job Type:

Date Posted:

May 20, 2026

Pay Range:

$63 - $68 per hour

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