Production Support Analyst II

Mindlance

Irvine, CA

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JOB DETAILS

SALARY

$53–$53 Per Hour

SKILLS

Amazon Relational Database Service (RDS), Amazon Web Services (AWS), Analysis Skills, Application Programming Interface (API), Bash Scripting, Change Management, Communication Skills, Customer Support/Service, Data Management, Digital Circuit Design, Documentation, Establish Priorities, Follow Through, Identify Issues, Middleware, Multitasking, MySQL, Presentation/Verbal Skills, Procedure Development, Production Support, Python Programming/Scripting Language, Quality Assurance, REST (Representational State Transfer), SQL (Structured Query Language), Sales, Scripting (Scripting Languages), Stored Procedures, Technical Support, Testing, Windows PowerShell, Writing Skills

LOCATION

Irvine, CA

POSTED

30+ days ago

Production Support Analyst II
Client Menu Middleware team is seeking a Production Support Resource to support Client's Menu Middleware Platform. The Menu Middleware Platform runs on Amazon Web Services and is a critical IT component providing data to multiple digital channels.

Production Support Job Responsibilities:
" Troubleshoot issues on various digital ordering channels such as Kiosk, Delivery, Digital Menu Boards and Point-of-Sale
" Monitor and troubleshoot Middleware Infrastructure (AWS) - (Monitor and troubleshoot issues in production using AWS, Lumigo, and Aurora MySQL RDS)
" Work with Data Management and QA/QE teams to support testing and launch of new Client Menu items (Product changes, Limited Time Offerings, Market/Regional Item Tests)
" Work with Data Management and L1/L2 IT Support Teams to resolve escalated tickets affecting Production
" Work with Menu Middleware (MMW) Developers to support MMW releases
" Follow Client's Change Management procedures

Qualifications / Skills:
" At least 6 months SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures & templates (Required)
" AWS, Python, REST APIs, Bash scripting & PowerShell scripting - (Nice to Have)
" Strong verbal/written communication skills and ability to work with multiple stakeholders, both internal and external
" Proactive mindset with ability to build process & documentation
" Ability to prioritize and manage multiple tasks
" Diagnose problems and follow through to resolution

About the Company

Mindlance

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