Analysis Skills, Atlassian JIRA, Automation, Communication Skills, Continuous Improvement, Cross-Functional, Ecosystems, Electronic Data Interchange (EDI), File Management, Healthcare, IBM Product Family, Identify Issues, Incident Management, Incident Response, Leadership, Linux Operating System, Medicaid, Mentoring, Messaging Middleware, Operational Support, Problem Solving Skills, Production Support, SQL (Structured Query Language), Scripting (Scripting Languages), ServiceNow, Splunk, Standard Operating Procedures (SOP), Technical Operations, Time Tracking, User Documentation
Role: Production Support Analyst
Location: Remote
Duration: 6 Months
Role Summary:
Role Title: Production Support Analyst
Required Skills: Datapower, MFT, MQ, IBM, Production support, Splunk, EDI X12, SQL, Production Issue SEV 1, 2, 3, 4 triage, Incident Management (ServiceNow, Jira) Responsibilities: Technical Operations Specialist Client s ISL program is looking for a Technical Operations Specialist to drive operational excellence and protect the reliability of mission-critical Medicaid systems serving millions of Tennesseans. In this specialist role, you ll guide real-time monitoring, lead incident response efforts, strengthen production reliability, and champion automation across a highly integrated healthcare technology landscape. You ll collaborate across engineering, vendors, and business teams to keep systems healthy, data flowing, and deployments smooth while mentoring others and elevating team capabilities.
What You ll Lead: - Real-time system monitoring & proactive incident leadership - Production deployment governance & operational readiness - Troubleshooting of managed file transfers, batch jobs, and EDI transactions - Linux-based analysis, scripting, and automation initiatives - Cross-functional communication with stakeholders, vendors, and Client teams - SOP development, root-cause reviews, and continuous improvement What Sets You Apart: - Strong operations or production support background - Advanced troubleshooting and RCA skills - Experience with Splunk, ServiceNow, Linux, SQL, or MFT tools - Clear communicator able to bridge technical and business teams - Passion for mentoring others and driving operational maturity - Bonus: Healthcare, Medicaid, or EDI 270/271 experience Why This Role Matters: You ll be at the center of Tennessee s healthcare technology ecosystem leading efforts that ensure continuity, accuracy, and reliability of services that directly impact residents statewide. If you thrive in dynamic environments, excel at solving complex issues, and enjoy elevating team operations, this is a high-impact opportunity to grow and lead.
Expected Deliverable(s) 1. Incident Management Deliverable 2. Infrastructure Deliverable 3. Operations and Maintenance Deliverable 4. Operations and Maintenance Guide 5. Production Playbook
e
eTeam Inc.
Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.