Be Part Of A High-Performing Team:
Join a business-critical technology support team within a global financial services environment, supporting internally developed applications used across middle- and back-office derivative trade workflows. This team helps keep live operations stable by supporting applications tied to trade processing, payments, mark-to-market activity, verification workflows, and time-sensitive data movement. The environment is fast-paced, highly collaborative, and requires professionals who can investigate complex issues, communicate clearly with business users, and help maintain continuity across financial operations.
What's In Store For You:
Engagement: W2 only (no C2C/1099)
This is a long-term hybrid contract opportunity based in Jersey City, NJ. The role offers exposure to live capital markets technology, rates derivatives workflows, production support, application reliability, and business-facing incident management. The position is ideal for someone who enjoys solving ambiguous production issues, improving support processes, and working close to business operations in a highly visible financial technology environment.
How You Will Make An Impact
- Support internally developed business applications used across rates derivatives, trade processing, post-trade workflows, payments, verification, and related middle/back-office functions.
- Investigate live production issues reported by users or detected through system behavior, logs, data movement, and application monitoring.
- Troubleshoot across applications, schedulers, STP processes, databases, data flows, integrations, and user workflows to identify root cause and restore service.
- Communicate clearly with business users, senior stakeholders, technology teams, and support peers during incidents.
- Document issues, workarounds, root cause findings, and resolution steps in a way that supports future troubleshooting and audit expectations.
- Help improve system stability by identifying recurring issues, strengthening runbooks, improving monitoring, and reducing operational toil.
- Participate in 24x6 support coverage, including rotating weekend on-call or planned activity support.
Are you a proven production support professional with capital markets application experience?
- 3–5 years of relevant and recent production support, application support, or trade application support experience.
- Experience supporting business-critical applications in financial services, capital markets, derivatives, trading, middle office, or back-office environments.
- Working understanding of trade workflows, STP, data flows, rates derivatives, asset classes, regulatory reporting, or financial operations is strongly preferred.
- Ability to investigate ambiguous production issues using logs, application behavior, user inputs, database/data checks, documentation, and cross-system reasoning.
- Strong SQL or back-end query experience, with scripting exposure in Python, Perl, PowerShell, or similar tools preferred.
- Experience supporting batch jobs, schedulers, APIs, integrations, reports, data pipelines, or time-sensitive operational workflows.
- Strong incident management skills with the ability to prioritize under SLA pressure.
- Excellent communication skills, including the ability to explain complex issues clearly, diplomatically, and concisely to business and technical stakeholders.
- Methodical, curious, ownership-driven mindset with a focus on resolution, documentation, stability, and continuous improvement.