Analysis Skills, Communication Skills, DOS Operating System, DOS Programming, Emerging Technology, Establish Priorities, Identify Issues, Incident Management, Information Technology & Information Systems, Knowledge Base, Presentation/Verbal Skills, Problem Solving Skills, Production Control, Production Schedule, Production Support, Professional Services, Query Analysis, Quest Software TOAD, SQL (Structured Query Language), Secret Clearance, Software Administration, Standard Operating Procedures (SOP), United States Citizen, Work From Home, Writing Skills
Production Support Analyst Senior
Job ID: 2613342
Location: Arlington, VA, United States
Date Posted: Jun 4, 2026
Category: Information Technology
Subcategory: Bus Proc Analyst
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: Hybrid
Benefits: Click here
Share: mail
Apply Now >
Apply Now >
Job Description
Description
We have a project opportunity on our Department of State (DOS) TIOCA program on the Operations team. We support over 70 applications and 4 DOS missions. This is a high-visibility role with a lot of upward mobility potential.
This role requires 1 day onsite in Rosslyn, VA each week.
Responsibilities/Skills:
- Monitor the production applications, scheduled jobs, and incident management ticketing system; receive incidents and requests from end-users, analyze them, and either respond to the end user with a solution or escalate to the appropriate resolver group.
- Assist in creating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) for other groups to help with their knowledge of the application and help decrease the time needed to resolve issues.
- Collaborate with Development teams to troubleshoot incidents, research root causes, and provide details which can help to prioritize stories.
- Write SQL queries and analyze tables, grants, functions, procedures, packages and triggers.
Qualifications
Required Education & Experience:
- Bachelors and 9+ years or more experience; Masters and 3+ years; may accept additional experience in lieu of degree.
- Experience with monitoring incident management ticketing systems and keeping production and scheduled jobs on track.
- Experience creating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs).
- Experience with SQL and Toad a plus but not required
- Must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes - both technical and process-related issues.
- Good communication skills, both verbal and written, with the ability to discuss issues with customers and other team members.
Required Clearance:
- US Citizenship.
- Active secret clearance.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
Share: mail
Apply Now >
S
Science Applications International Corp
SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are a team of 26,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.