Production Support Analyst/SRE Reliability engineer

Production Support Analyst / SRE Reliability engineer
Location: South Jordan, UT (Hybrid)
12 monthsContract-to-Hire |
Pay rate:$53/hr W2

Interview Process:

• 1st Round: Zoom
• 2nd Round: Onsite

Experience & Education:

• 2–5 years of relevant experience
• Bachelor's Degree required

Shifts:

• Morning: 8:00 AM – 5:00 PM
• Evening: 12:30 PM – 8:00 AM
• Weekend: On-call (Remote)

Key Responsibilities:

• Monitor and support production systems across OS, applications, and network
• Troubleshoot incidents, perform root cause analysis, and resolve live issues
• Collaborate with Dev teams to reduce recurring issues and improve system reliability
• Automate repetitive tasks using Python/scripting
• Maintain SOPs and support operational readiness activities
• Participate in on-call rotation and critical event support

Must-Have Skills:

• Strong hands-on experience with Linux/Unix (OS-level troubleshooting)
• Production support experience (incident management, debugging live systems)
• Python scripting (automation-focused, not development-heavy)
• SQL knowledge
• Experience with ServiceNow(ticketing)
• Understanding of ITIL principles
• Excellent communication skills

Nice to Have:

• Exposure to Java, Go, C++, Scala
• Monitoring tools (Grafana, Splunk, Dynatrace, etc.)
• Cloud experience
• Snowflake knowledge
• CI/CD, Kafka, Docker, or distributed systems exposure
• Awareness of SRE concepts or Agentic AI

Role Overview:

This role supports Production Support / SRE (Reliability Engineering)functions—focused on system stability, incident resolution, automation, and improving platform reliability in a large-scale Linux environment.