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Skills
Apache Kafkaunmatched
Artificial Intelligence (AI)unmatched
Automationunmatched
C++ Programming Languageunmatched
Cloud Computingunmatched
Communication Skillsunmatched
Consultingunmatched
Continuous Deployment/Deliveryunmatched
Continuous Integrationunmatched
Debugging Skillsunmatched
Distributed Computingunmatched
Dockerunmatched
Go Programming Language (Golang)unmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
Incident Managementunmatched
Javaunmatched
Linux Operating Systemunmatched
On Callunmatched
Operating Systemsunmatched
Operational Supportunmatched
Problem Solving Skillsunmatched
Production Controlunmatched
Production Supportunmatched
Production Systemsunmatched
Python Programming/Scripting Languageunmatched
Reliability Analysisunmatched
Reliability Engineeringunmatched
Root Cause Analysisunmatched
SQL (Structured Query Language)unmatched
Scala Programming Languageunmatched
Scripting (Scripting Languages)unmatched
ServiceNowunmatched
Splunkunmatched
Standard Operating Procedures (SOP)unmatched
Systems Reliabilityunmatched
Unix Operating Systemsunmatched
+ show more Description Production Support Analyst / SRE Reliability engineer
Location: South Jordan, UT (Hybrid)
12 months Contract-to-Hire |
Pay rate: $53/hr W2
Interview Process:
1st Round: Zoom 2nd Round: Onsite Experience & Education:
2–5 years of relevant experience Bachelor's Degree required Shifts:
Morning: 8:00 AM – 5:00 PM Evening: 12:30 PM – 8:00 AM Weekend: On-call (Remote) Key Responsibilities: Monitor and support production systems across OS, applications, and network Troubleshoot incidents, perform root cause analysis, and resolve live issues Collaborate with Dev teams to reduce recurring issues and improve system reliability Automate repetitive tasks using Python/scripting Maintain SOPs and support operational readiness activities Participate in on-call rotation and critical event support Must-Have Skills: Strong hands-on experience with Linux/Unix (OS-level troubleshooting) Production support experience (incident management, debugging live systems) Python scripting (automation-focused, not development-heavy) SQL knowledge Experience with ServiceNow (ticketing) Understanding of ITIL principles Excellent communication skills Nice to Have: Exposure to Java, Go, C++, Scala Monitoring tools (Grafana, Splunk, Dynatrace, etc.) Cloud experience Snowflake knowledge CI/CD, Kafka, Docker, or distributed systems exposure Awareness of SRE concepts or Agentic AI Role Overview: This role supports Production Support / SRE (Reliability Engineering) functions—focused on system stability, incident resolution, automation, and improving platform reliability in a large-scale Linux environment.