Production Support

Location: Chicago, IL
Salary Range: Competitive

Required Skills & Qualifications

• 10 years of Production Support experience.
• Strong SQL, UNIX / LINUX knowledge.
• Working knowledge of SDLC, ITIL as well as ITRS, DynaTrace, and Splunk.
• Working knowledge of Autosys and Bob jobs.
• Python Scripting knowledge.

Preferred Skills & Qualifications

• Financial industry experience.
• Knowledge of Market Risk.
• Agile methodology.
• Operations exposure with Windows OS.
• Working knowledge with Tableau.
• Strong verbal and written communication skills.
• Excellent project and time management skills.
• Ability to work in a multi-regional team.
• Prior work experience at the client or in the client's industry.

• Applicants must be able to work directly for Artech on W2.

Day-to-Day Responsibilities

• Respond to and resolve business queries for the Market Risk space.
• Manage user query mailbox effectively, ensuring timely and appropriate responses for all user queries.
• Respond to and resolve feed and batch support items, manage alerts and monitoring.
• Utilize important framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reports.
• Incident management - provide timely and accurate user notifications and manage escalations when needed.
• Documentation and knowledge management.
• Follow up and coordinate resolutions with various development teams.
• Assist with metrics reporting.
• Coordinate and perform Business Continuity testing and related paperwork.
• Organize and run meetings independently for issue resolution.
• Identify scope for automation to reduce manual, repeating tasks.

For immediate consideration, please click APPLY to begin the screening process.