Production Support

Location:

Jersey City, New Jersey

Salary Range:

Competitive and commensurate with experience

Introduction

Join our team to provide essential support in the Market Risk space. You will be responsible for ensuring seamless operations and resolving business queries efficiently.

Required Skills & Qualifications

• 10 years of Production Support experience.
• Strong SQL, UNIX / LINUX knowledge.
• Working knowledge of ITIL,ITRS, DynaTrace, and Splunk.
• Working knowledge of Autosys and Bob jobs.
• Python Scripting knowledge.

Preferred Skills & Qualifications

• Agile methodology.
• Knowledge of Software Development Life Cycle.
• Operations exposure with Windows OS.
• Working knowledge with Tableau.
• Prior work experience in the financial industry or Market Risk.
• Strong verbal and written communication skills.
• Excellent project and time management skills.
• Ability to work in a multi-regional team.
• Applicants must be able to work directly for Artech on W2.

Day-to-Day Responsibilities

• Respond to and resolve business queries for Market Risk space.
• Manage user query mailbox effectively and ensure timely responses.
• Respond to and resolve feed and batch support items, manage alerts and monitoring.
• Utilize framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reports.
• Incident management, including user notifications and managing escalations.
• Documentation and knowledge management.
• Coordinate resolutions with various development teams.
• Assist with metrics reporting.
• Coordinate and perform Business Continuity testing and related paperwork.
• Organize and run meetings independently for issue resolution.
• Identify scope for automation to reduce manual tasks.

Company Benefits & Culture

• Comprehensive health and dental insurance.
• 401(k) retirement plan with company match.
• Opportunities for professional development and growth.

For immediate consideration please click APPLY to begin the screening process.