We are seeking an experienced AmdocsOptima Support Engineer to support production operations, application maintenance, and billing execution activities within a telecom BSS environment.The role will be responsible for ensuring platform stability, successful billing cycles, incident resolution, and ongoing application improvements while collaborating with cross-functional teams including CRM, mediation, integration, and network operations.This position operates in a managed services model supporting critical telecom billing systems with strict SLA and operational performance targets.Key Responsibilities1. Production Operations SupportMonitor and support AmdocsOptima production environments to ensure system stability and availability.Manage incident, problem, and change management activities in accordance with ITIL processes.Perform troubleshooting and root cause analysis for production incidents impacting billing and rating systems.Monitor and manage batch jobs, billing cycles, and scheduled processes using tools such as Control-M or Autosys.Perform log analysis, system diagnostics, and recovery actions for failed jobs or processes.Coordinate with infrastructure, database, and integration teams to resolve system issues.2. Billing Operations SupportExecute and monitor telecom billing cycles including rating, invoice generation, and reconciliation processes .Support billing validation, data corrections, and rerun activities when required.Investigate and resolve billing discrepancies, usage issues, and customer billing disputes .Ensure accuracy and completeness of billing outputs through validation checks and reconciliation processes.Support revenue assurance activities and assist in identifying potential billing leakage.3. Application Maintenance & Support (AMS)Perform application configuration updates and minor enhancements withinAmdocsOptima.Develop and execute data correction scripts and operational fixes when required.Support rate plan updates, tariff modifications, and business rule changes .Assist in application deployments, patch upgrades, and release validation activities.Maintain system documentation, knowledge base articles, and operational runbooks.4. Monitoring & Performance OptimizationMonitor system performance, batch cycle execution, and database performance.Support troubleshooting of billing cycle performance issues and long-running jobs .Assist in performance tuning and system optimization initiatives.Work closely with development, QA, integration, and infrastructure teams to resolve system issues.Participate in daily operational reviews, incident bridges, and release planning activities .Provide operational status updates and reports related to incidents, billing runs, and system performance.Required Skills & ExperienceTechnical SkillsExperience supporting AmdocsOptima billing systems in a telecom environmentStrong knowledge of telecom billing processes (rating, charging, invoicing)Experience with Unix/Linux environments and shell scriptingStrong SQL and Oracle database troubleshooting skillsExperience with batch job scheduling tools (Control-M, Autosys, or similar)Familiarity with incident management tools (ServiceNow, Remedy, etc.)Telecom Domain KnowledgeUnderstanding of BSS/OSS telecom architectureKnowledge of mediation, billing, CRM, and provisioning flowsFamiliarity with telecom data structures such as CDRs, usage records, and rating logicSoft SkillsStrong analytical and troubleshooting skillsAbility to work in 24×7 operational support environmentsStrong communication and collaboration skillsAbility to manage multiple priorities in a high-volume telecom environmentPreferred QualificationsExperience in large telecom billing environments supporting millions of subscribersExposure to billing reconciliation and revenue assurance processesFamiliarity with DevOps or automation toolsITIL certification or experience working within ITIL frameworksWork ModelSupport production operations and billing cycles across multiple environments (DEV, SIT, UAT, PROD)Participate in shift-based operational support including weekend or billing cycle support#J-18808-Ljbffr