Job Description
Our client, an IT Services and Consulting company, is looking for a Production Support Engineer/Application Support Analyst for their Jersey City, NJ location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Production Support professional to support critical applications and operational dashboards. This role focuses on day-to-day application health monitoring, dashboard checks, high-level incident triage and resolution, and coordination across multiple technology and business partners. The ideal candidate is technically hands-on, comfortable troubleshooting in real time, and experienced in supporting production environments.
- Perform daily production support activities, including dashboard monitoring, application checks, and service health verification.
- Monitor system performance and availability; identify anomalies and initiate investigation and remediation.
- Provide high-level issue triage and resolution, including incident ownership, impact assessment, and escalation when needed.
- Troubleshoot and debug application issues using logs, SQL queries, and root cause investigation techniques.
- Support and monitor batch processing, including scheduling, failures, reruns, reconciliation, and dependency checks.
- Collaborate with multiple teams such as developers, infrastructure, database teams, upstream/downstream application teams, and business stakeholders to drive issue resolution and communication.
- Create and maintain runbooks, SOPs, and knowledge articles; contribute to continuous improvement of monitoring and support processes.
- Participate in post-incident reviews to document root causes, corrective actions, and preventive measures.
Requirements:
- Experience in production support, application support, or operational support for enterprise systems.
- Technical skills
- Working knowledge of:
- Java
- Application-level understanding
- Ability to debug and interpret stack traces and logs
- Pl/sql / sql
- Querying databases
- Troubleshooting data issues
- Validating results
- Soap services
- Understanding request/response patterns
- Knowledge of common failure scenarios
- Batch processes
- Monitoring and diagnosing failures
- Understanding job dependencies
- Debugging and log analysis
- Production environment troubleshooting
- Root cause identification
- Incident management
- Strong incident management skills.
- Prioritization and ownership mindset.
- Structured troubleshooting approach.
- Clear stakeholder communication.
- Preferred qualifications
- Experience supporting systems with strict uptime and availability requirements.
- Familiarity with monitoring and alerting practices, including dashboards, alerts, health checks, and operational metrics.
- Experience with root cause analysis (RCA) methodologies and post-incident documentation.
- Understanding of change management and release support within production environments.
- Ability to work effectively with multiple teams and partners in a fast-paced environment.
- Soft skills
- Strong written and verbal communication skills, including timely status updates during incidents.
- Detail-oriented with a focus on operational excellence and risk reduction.
- Comfortable working under pressure and handling multiple concurrent issues.
- Must have
- Production/Application Support
- Java
- SQL / PL-SQL
- Debugging & Log Analysis
- Incident Management
- Batch Job Monitoring
- Root Cause Analysis (RCA)
- Service Health Monitoring
- Dashboard Monitoring
- Good to have
- SOAP Web Services
- Change & Release Management
- Monitoring Tools
- Runbooks/SOP Documentation
- Post-Incident Reviews
- Years of experience:
- 10.00 Years of Experience
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Jersey City, NJ |
| Industry | Management Consulting Services |
| Salary | $15.92–$51.43 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
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