Production Support Engineer

Position: Production Support Engineer
Location: Charlotte, North Carolina
Duration: Contract
Job ID: 177529
Only W2 ( No C2C please )

Job Overview:
We are seeking a skilled Production Support Engineer to join our technology operations team. The ideal candidate will bring hands-on experience in production support, automation, monitoring, and incident management, with a strong focus on ensuring system reliability and operational excellence. This role requires strong problem-solving abilities, technical depth, and clear documentation skills to support high-availability business-critical applications.

Responsibilities:

• Provide L2/L3 production support for critical applications, performing root cause analysis (RCA) and implementing long-term solutions.
• Monitor application and infrastructure performance using tools such as Grafana, AppDynamics, Splunk, and ITRS, and proactively resolve issues.
• Develop, maintain, and enhance automation scripts and services using Ansible, Python, Shell, PowerShell, and database queries to streamline support workflows.
• Support Business Continuity Planning (BCP) and disaster recovery strategies to ensure high availability and resiliency of systems.
• Collaborate with development, DevOps, and infrastructure teams to implement process improvements and enhance operational maturity.
• Maintain detailed documentation of processes, system designs, and incident resolutions, and communicate technical solutions effectively to stakeholders.
• Manage deployments on OpenShift and containerized platforms, ensuring stability, performance, and scalability.
• Work with integration services and wires to ensure seamless system operations and connectivity.

• 3 to 7 years of experience in a production support role.
• Hands-on experience with OpenShift, Ansible, and automation scripting (Python, Shell, PowerShell, etc.).
• Proficiency in monitoring and observability tools such as Grafana, AppDynamics, ITRS, and Splunk.
• Strong knowledge of databases (SQL, queries, optimization).
• Experience supporting large-scale, high-availability systems in a 24x7 production environment.
• Familiarity with incident management, problem management, and BCP/DR frameworks.
• Strong documentation, articulation, and communication skills.
• Ability to work collaboratively in cross-functional teams in fast-paced environments.

• Previous work in financial services technology or production engineering roles.
• Experience with global automation functions.
• Familiarity with payment systems (e.g., Fedwire, CHIPs, and RTP) or liquidity platforms is a plus.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $42 - $50

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com

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