## Job Description# Production Support Engineer* Respond to and resolve business queries for the Market Risk space.* Manage the user query mailbox, ensuring timely and appropriate responses.* Resolve feed and batch support items, including alert management and monitoring.* Utilize framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting.* Conduct incident management, providing user notifications and managing escalations.* Perform documentation and knowledge management tasks.* Coordinate resolutions with various development teams.* Assist with metrics reporting and coordinate Business Continuity testing.* Identify opportunities for automation to reduce manual, repetitive tasks.* Strong knowledge of SQL and UNIX / LINUX.* Working knowledge of ITIL, ITRS, DynaTrace, and Splunk.* Proficiency with Autosys and Bob jobs.* Python scripting knowledge.* Understanding of the Software Development Life Cycle (SDLC).* Previous financial industry experience, specifically with Market Risk.* Familiarity with Agile methodology.* Operations exposure with Windows OS.* Working knowledge of Tableau.*Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing(R) in Talent Satisfaction in the United States and Great Place to Work(R) in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click* *for more details.*#J-18808-Ljbffr
Apex Systems, a segment of ASGN Inc. (NYSE: ASGN), is a technology services business that delivers emerging technology solutions to bring our clients digital visions to life. Apex has presence in over 70 markets across North America, Europe, and India. Our consultants work with all types of companies throughout all industries, including more than 300 of the Fortune 500 companies. Are you an innovator with high standards who wants to help shape the world? We want you! Learn more about how to find your purpose with Apex, visit www.apexsystems.com.
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.