Production Support Engineer

Must Have Technical/Functional Skills

Education: Bachelor's degree in Computer Science, Information Technology, or a closely related field.

Technical Skills: Proficiency in Linux/Unix, SQL, and programming languages like Java or Python. Experience with monitoring tools (e.g., Dynatrace, Datadog) and ticketing systems (e.g., JIRA, ServiceNow) is highly valued.

Problem-Solving: Strong analytical abilities to digest complex issues under pressure in fast-paced production environments.

Communication: Excellent verbal and written communication skills to update stakeholders, business partners, and clients on system status and incident resolutions.

Roles & Responsibilities

Incident Management & Troubleshooting: Act as the first line of defense, monitoring live systems and responding to alerts, bugs, or system crashes.

Root Cause Analysis (RCA): Investigate underlying issues to identify the root cause and implement preventative measures to stop recurring problems.

Cross-Functional Collaboration: Partner with software development, QA, and infrastructure teams to deploy code fixes, patches, and major releases during maintenance windows.

System Monitoring & Optimization: Build and manage application performance monitoring solutions to guarantee system health.

Documentation: Maintain runbooks, incident tracking, and standard operating procedures (SOPs) for rapid issue resolution.

Location: Need to Work from Office all 5 days a week.

Salary Range: $90,000 to $105,000 per year