Production Support Engineer
The Core Technology Production Support team supports a suite of business-critical financial applications used by Middle Office, Operations, Treasury, and Trading. These platforms are central to the firms PnL, risk, cash, trade processing, and regulatory reporting workflows.
This is a hands-on, business-facing production support role. Success in this position requires more than technical troubleshooting - it requires the ability to understand how the applications support the business, investigate functional and data-related issues, and communicate clearly with users under pressure. The team works closely with application development, infrastructure, and business stakeholders to keep production stable, respond to incidents with urgency, support releases and batch workflows, and improve processes through documentation, automation, and operational discipline.
Principal Responsibilities
End to end ownership of the production environment
Infrastructure management
Release planning and deployment
Incident and problem management, including root cause analysis
Capacity Planning / BCP Testing
Build strong relationships with development and end-users/clients
Foster the DevOps culture
Focus on client service and delivery
Become the go-to person for your area of responsibility
Build subject matter expertise
Create and maintain high quality documentation and runbooks
Qualifications/Skills Required
Bachelors degree in Computer Science, Electrical Engineering, or a related field.
Minimum 5+ years experience supporting an enterprise environment
Must have previous experience supporting business facing applications
Strong scripting skills in one of the following: Python (preferred), PowerShell, Perl, etc.
Excellent SQL skills and knowledge of various database systems
Ability to support both Windows and Unix/Linux environments
Additional Preferred Skills & Experience
Experience working in a trading environment
Exposure to the following:
CI/CD (Jenkins/Octopus/Artifactory)
Metrics/KPIs (Datadog/Influx/Tableau)
Kafka
Kubernetes
AI (MCP/Agents)
The estimated base salary range for this position is $175,000 to $250,000, which is specific to New York and may change in the future. Millennium pays a total compensation package which includes a base salary, discretionary performance bonus, and a comprehensive benefits package. When finalizing an offer, we take into consideration an individuals experience level and the qualifications they bring to the role to formulate a competitive total compensation package.