Production Support Engineer

ECLARO

Piscataway, NJ

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JOB DETAILS

SKILLS

Accounts Payable, Analysis Skills, Atlassian JIRA, Automation, Banking Services, Change Management, Communication Skills, Computer Science, Corrective Action, Customer Support/Service, Detail Oriented, Diversity, Establish Priorities, Finance, Funding, Genetics, Global Financial Markets, Hardware Administration, Identify Issues, Incident Management, Interpersonal Skills, Java, Leading Edge Technology, Linux Operating System, Liquidity, Problem Solving Skills, Process Improvement, Production Support, Project Design, Quality Assurance, Request for Proposals (RFP), Resolve Customer Issues, Root Cause Analysis, SQL (Structured Query Language), Service Level Agreement (SLA), Software Development, Team Player, Technical Support, Testing, Time Management, Unix Shell Programming

LOCATION

Piscataway, NJ

POSTED

Today

Production Support Engineer
Job Number: 26-01182

Shape the future of financial technology. ECLARO is looking for a Production Support Engineer for our client in Piscataway, NJ.

ECLARO's client is an industry-leading FinTech company delivering innovative collateral, liquidity, and funding management solutions to global financial institutions. Join a forward-thinking team that's driving digital transformation, solving complex business challenges, and helping clients stay ahead in today's evolving financial landscape. If you're ready to make a meaningful impact, this opportunity is for you!

Position Overview:

Our client, a rapidly growing FinTech, is seeking an L2/L3 Production Support engineer who is passionate about applying technology to solve complex challenges.
This role will work with the technology teams and clients to help investigate & resolve any questions or issues that are raised regarding the platform.
The software is built using cutting edge technologies and the developers work on a variety of projects designing, building, enhancing and maintaining the code base for the core product.

Responsibilities:

Take ownership of user problems and be proactive when dealing with user issues.
Monitor all alerts and report any issues that may significantly impact the business
Monitoring, analysis, troubleshooting problems, providing code fixes and testing
Create/develop/utilize application monitoring solutions to enhance application availability and performance in production
Conduct root-cause analysis as and when needed and propose corrective action plan
Follow an established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams
Responsible for report, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records
Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes
Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.
Adhere to the defined support delivery process/guidelines like Problem, Management, Incident Management, Change Management, SLA Compliance, Productivity, and other application goals, etc.
Identify and learn more about the software and hardware used/ supported by the organization
Develop/propose innovative approaches on process improvements & automation possibilities

Required Qualifications:

In addition to the below, a Bachelor of Science in Computer Science or related field is required, and 5-7 years of hands-on work experience.
3+ years of strong production support (L3 support) experience or software development experience
Working Knowledge in Java, Shell scripting, Linux and SQL
Experience in Finance (Banking) domain preferred
Experience with Ticketing tools like Jira preferred
Excellent communication and interpersonal skills
Strong analytics skills, with ability to proactively identify issues before they become major problems
Able to thrive in a fast paced, deadline driven environment
Detail oriented, demonstrating thoroughness and strong ownership of work
Quick learner with a demonstrated strong aptitude for learning new technologies and understanding how to utilize them
Able to prioritize in a fast moving, high pressure, constantly changing environment; Good sense of urgency – problem management and escalation
Work independently be able to communicate effectively with users, development and support teams during down times and when there are questions or issues to be addressed

Salary: $100000.00-$125000/Year

If interested, you may contact:
Eric McAuley
Eric.McAuley@eclaro.com
9803601322

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

About the Company

ECLARO

Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:

• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities

Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:

• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services

Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.

Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1999

WEBSITE

http://www.eclaroit.com

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