Production Support Engineer

Your Opportunity

At Charles Schwab, you'll do meaningful work that creates a positive impact for clients and colleagues alike. As part of the Wealth and Asset Management (WAM) Technology organization within Schwab Technology Services, this role supports critical middle- and back-office applications that enable Schwab Asset Management, Wealth & Advice Solutions, the Schwab Center for Financial Research, and Third-Party Platform teams.

In this business-facing role, you'll partner closely with technology, business, and vendor teams to ensure stability, reliability, and continuous improvement of production applications. You'll bring a problem-solving mindset, take ownership of issues end to end, and contribute to operational excellence across production support and change management.

What You'll Do

• Proactively monitor, detect, troubleshoot, and resolve issues impacting production applications.
• Own and manage escalated incidents through resolution or workaround.
• Communicate clearly with stakeholders during incidents.
• Support production change and operational readiness standards.
• Partner with development teams to ensure production readiness.
• Maintain support documentation.

What you have

Required Qualifications

• Bachelor's degree in computer science or a related field, or equivalent experience
• 5-7 years of experience in application production support
• Experience supporting Windows and Linux environments
• Knowledge of the asset management industry
• Proficiency in SQL Server and Oracle

Preferred Qualifications

• Experience with Informatica ETL and Informatica Intelligent Cloud Services
• Familiarity with cloud platforms such as Azure, AWS, Google Cloud, and Snowflake
• Experience with job scheduling tools such as Control-M or AutoSys
• Experience with Snowflake and data virtualization platforms
• Experience with monitoring tools such as Splunk, AppDynamics, ThousandEyes, and Foglight
• Exposure to GitHub