Production Support Engineering Lead Document Management / PrivateLink / OpenText
Tekfortune Inc.
- Chicago, IL
- 5 days ago
- Remote
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Skills
- Application Integrationunmatched
- Banking Servicesunmatched
- Business Supportunmatched
- Change Managementunmatched
- Communication Skillsunmatched
- Consultingunmatched
- Content Managementunmatched
- Corrective Actionunmatched
- Cross-Functionalunmatched
- Document Managementunmatched
- ERP (Enterprise Resource Planning)unmatched
- Engineering Change Managementunmatched
- Enterprise Applicationsunmatched
- Financial Servicesunmatched
- ITIL (IT Infrastructure Library)unmatched
- Identify Issuesunmatched
- Incident Managementunmatched
- Leadershipunmatched
- Maintain Complianceunmatched
- Microsoft SharePointunmatched
- Needs Assessmentunmatched
- Operational Supportunmatched
- Organizational Skillsunmatched
- Production Supportunmatched
- Project Executionunmatched
- Project/Program Coordinationunmatched
- Project/Program Managementunmatched
- Records Managementunmatched
- Regulationsunmatched
- Requirements Managementunmatched
- Riskunmatched
- Root Cause Analysisunmatched
- Software Administrationunmatched
- Support Documentationunmatched
- Team Playerunmatched
- Technical Deliveryunmatched
- Technical Leadershipunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- Vendor/Supplier Evaluationunmatched
- Willing to Travelunmatched
- Work From Homeunmatched
Description
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world s leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Production Support Engineering Lead Document Management / PrivateLink / OpenText
Location (Remote - Y/N): n - Chicago, IL (Downtown) - Location: Chicago, IL (Hybrid 2 days onsite per week)
Overview
Our client is seeking a Production Support Engineering Lead to drive critical document management technology initiatives within a regulated financial services environment. This role will be heavily focused on PrivateLink projects, record management, remediation efforts, and migration initiatives, including moving document-related content and workflows from SharePoint to PrivateLink.
This is a project-focused technical lead role that will partner closely with business, technology, risk, compliance, and vendor teams to oversee delivery, support implementation efforts, and ensure operational stability for key document management platforms. The ideal candidate will have strong experience with PrivateLink, OpenText, enterprise content management, production support, and application migration initiatives within banking or financial services.
This role is best suited for a hands-on technical lead who can manage project execution, coordinate across teams, support production stability, and communicate effectively with business stakeholders.
Location: Chicago, IL
Work Arrangement: Hybrid, 2 days onsite per week
Occasional travel may be required
Key Responsibilities
PrivateLink & Document Management Project Delivery
Required Qualifications
Preferred Qualifications
Key Technologies / Platforms
For more information and other jobs available please contact our recruitment team at
Production Support Engineering Lead Document Management / PrivateLink / OpenText
Location (Remote - Y/N): n - Chicago, IL (Downtown) - Location: Chicago, IL (Hybrid 2 days onsite per week)
Overview
Our client is seeking a Production Support Engineering Lead to drive critical document management technology initiatives within a regulated financial services environment. This role will be heavily focused on PrivateLink projects, record management, remediation efforts, and migration initiatives, including moving document-related content and workflows from SharePoint to PrivateLink.
This is a project-focused technical lead role that will partner closely with business, technology, risk, compliance, and vendor teams to oversee delivery, support implementation efforts, and ensure operational stability for key document management platforms. The ideal candidate will have strong experience with PrivateLink, OpenText, enterprise content management, production support, and application migration initiatives within banking or financial services.
This role is best suited for a hands-on technical lead who can manage project execution, coordinate across teams, support production stability, and communicate effectively with business stakeholders.
Location: Chicago, IL
Work Arrangement: Hybrid, 2 days onsite per week
Occasional travel may be required
PrivateLink & Document Management Project Delivery
- Lead PrivateLink-related initiatives supporting document management and record remediation efforts.
- Oversee migration efforts from SharePoint to PrivateLink.
- Support future PrivateLink projects tied to enterprise document management and records processes.
- Partner with business and technology stakeholders to understand requirements, define delivery plans, and ensure project milestones are met.
- Provide transparent updates on project status, risks, dependencies, timelines, and remediation progress.
- Support and lead initiatives involving OpenText, including Content Server and broader Enterprise Content Management platforms.
- Provide technical oversight for document management applications and related integrations.
- Support application maintenance, configuration, testing, upgrades, and implementation activities.
- Partner with internal technical teams and vendors to troubleshoot complex issues and ensure successful delivery.
- Work across document management tools such as OpenText, Hyland OnBase, Jack Henry, or other enterprise document/ERP systems where applicable.
- Lead record management and remediation efforts tied to document migration, retention, compliance, and accessibility.
- Ensure document management processes align with business, regulatory, and governance requirements.
- Coordinate with compliance, risk, and audit stakeholders to ensure proper controls and documentation are maintained.
- Help define and execute remediation plans for records, files, document repositories, and related data dependencies.
- Support production operations for critical document management applications.
- Manage or participate in incident, problem, and change management activities.
- Support root cause analysis and corrective action planning for recurring or high-impact issues.
- Ensure production readiness for new implementations, migrations, and technology updates.
- Help maintain runbooks, support procedures, documentation, and operational controls.
- Work closely with business teams to understand document management needs and operational impact.
- Partner with technology, infrastructure, compliance, risk, audit, and vendor teams to drive delivery.
- Communicate technical issues, project status, risks, and business impact clearly to different audiences.
- Serve as a bridge between business stakeholders and technical teams during migration and remediation efforts.
- 6-8+ years of experience in Production Support Engineering, Application Support, Technology Delivery, or related technical roles.
- Strong experience with PrivateLink initiatives or PrivateLink-related technology projects.
- Hands-on experience with OpenText, especially Content Server and/or Enterprise Content Management platforms.
- Experience supporting document management, records management, or enterprise content management applications.
- Experience leading migration efforts from one platform to another, such as SharePoint to PrivateLink or similar document management migrations.
- Banking or financial services experience supporting business-critical applications.
- Strong understanding of production support processes, including:
- Incident Management
- Problem Management
- Change Management
- Root Cause Analysis
- Production readiness
- Support documentation
- Ability to work directly with business stakeholders and translate requirements into technical execution plans.
- Strong communication, coordination, and project delivery skills.
- Experience with Hyland OnBase, Jack Henry, or other document management / ERP-related platforms.
- Experience with records remediation, retention, compliance, or regulated document workflows.
- Experience supporting applications in a highly regulated environment.
- Experience working with risk, compliance, audit, or governance teams.
- ITIL or related service management experience.
- Prior experience as a technical lead overseeing cross-functional project delivery.
- PrivateLink
- OpenText
- OpenText Content Server
- Enterprise Content Management (ECM)
- SharePoint
- Hyland OnBase
- Jack Henry
- Document management systems
- Records management platforms
- ERP/document repository systems
- Monitoring, logging, ticketing, and production support tools
For more information and other jobs available please contact our recruitment team at
careers@tekfortune.com
. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/ .Numbers & Facts
| Location | Chicago, IL (Remote) |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.