Deep understanding of Unix, Cloud PAAS, Oracle SQL queries to take care of any intensive analysis.
Good experience in Service Now ticketing tool for all Incidents, SRs, Problem Tickets and also Change/Problem Management Process.
Good experience in DB Queries – Be able to write queries including fair complexity.
Good experience support environment – Be able to understand ticket priorities, escalation matrix, client connects, weekly status representation, MI protocol, etc.,
Having Exposure in support banking application.
Having exposure in monitoring tools like Splunk, Dynatrace.
Having additional knowledge on Grafana
Excellent customer communication.
Good Analytical skills and team member skills.
Numbers & Facts
Location
Boston, MA
Industry
Other/Not Classified
Company Size
100 to 499 employees
Skills
Analysis Skillsunmatched
Banking Servicesunmatched
Cloud Computingunmatched
Communication Skillsunmatched
Customer Escalationsunmatched
Database Technologyunmatched
Intensive Careunmatched
Oracle Databaseunmatched
Platform as a Service (PaaS)unmatched
Production Supportunmatched
ServiceNowunmatched
Software Administrationunmatched
Splunkunmatched
Unix Operating Systemsunmatched
Writing Skillsunmatched
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