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Production Support

Axelon

Montreal, QC

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JOB DETAILS
SALARY
$65.52 Per Hour
SKILLS
Ansible, Automation, Business Solutions, CA Workload Automation AE (AutoSys Edition), Capital Markets, Computer Programming, Customer Support/Service, Database Extract Transform and Load (ETL), Database Technology, Debugging Skills, Derivatives, Distributed Computing, Elasticsearch, Equity Securities, Financial Services, Git, Identify Issues, Industry Standards, Jenkins, Linux Operating System, Problem Solving Skills, Production Support, Production Systems, Programming Tools, Puppet (Configuration Management), Python Programming/Scripting Language, Red Hat Linux Operating System, Root Cause Analysis, SQL Databases, Scripting (Scripting Languages), Software Development, Splunk, Unix Operating Systems, Usability Engineering
LOCATION
Montreal, QC
POSTED
3 days ago

Location: Montreal (day 1 onboarding onsite/in-office presence required 3x/week)
Years of Experience: 7

Responsibilities:

  • Handle production management services including end user support, systems monitoring, incident management, problem management, plant management, and event management.
  • Build extensive business and application knowledge required for supporting client-facing applications.
  • Diagnose and resolve application issues to ensure optimal performance and usability.
  • Develop automation to reduce toil, improve efficiency, and eliminate customer impact.
  • Provide root cause analysis with recommendations for improvements.
  • Interface with developers to drive application fixes with the right business justification.
  • Configure application monitors using industry-standard monitoring tools, as well as developing customized monitoring solutions.

Requirements:

  • Strong coding/scripting skills: like Python.
  • Strong debugging and problem-solving skills.
  • Understanding of Distributed Systems.
  • Understanding of Database Concepts, SQL Queries, and Database Performance.
  • Experience working with application Monitoring/Alerting Tools (Splunk, OpenTelemetry, Grafana, Elastic Search, etc.).
  • Understanding of schedulers (Autosys, ETL concepts, etc.).
  • Experience in building and maintaining Production and/or Non-Production environments.
  • Experience in development tools (GIT, Jenkins, Ansible, Puppet, etc.).

Preferred Skills:

  • Experience in financial services/products.
  • Good to have certifications:
    • Unix certification Redhat/Linux
    • Database certification
    • Financial certifications (Capital Market/Equity Derivatives) etc.

About the Company

A

Axelon

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