Production Support
Location: Plano, TX Hybrid: 3 days/week
Job Responsibilities:
Position Summary
Production Support is responsible for running the day to day operations of the SIPH application environment. Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period. Assesses initial severity, gather impacts, creates or updates Remedy tickets. Lead triage calls, keeping the necessary focus on restoral, making sure all necessary teams are engaged and focused on their tasks, and providing updates to leadership and stakeholders regarding progress toward restoral via tools, email and phone. Must be flexible, adapt easily to changing priorities and be able to learn about a variety of technologies very quickly. Review and decisioning infrastructure and application changes. Work closely with our application development team on miscellaneous items. Additional responsibilities include: - Identify opportunities for monitoring and automation. - Drive Prost Problem management process to get to root cause and corrective items. - Develop tools, dashboard, Reports, alerts or process using various tools like Splunk, Introscope etc. to aid and improvise monitoring and day to day tasks to reduce resource overhead. - Evaluate and participate in Changes/Releases. - Identify stability and risk items in Production, work with various teams to remediate and ensure environment availability, stability and resiliency.
Required Skills:
Desired Skills: