We are seeking a dedicated and skilled professional to join our team in a production support role. The ideal candidate will have a strong background in managing and resolving incidents, analyzing batch flows, and ensuring service restoration. This position requires collaboration with a global team and a commitment to delivering high-quality support in a dynamic environment.
Required Skills & Qualifications
Experience working with Oracle/PL SQL, Unix/Linux, Autosys, JIL script, windows/networking basics
Understanding of Incident Management, Problem Management, Change management
Overall experience of 3 to 5 years
Exposure to working in a global team
ITIL / SRE certification
Preferred Skills & Qualifications
Proven team player who can work comfortably in a multicultural environment
Strong problem solving and critical thinking skills
Ability to balance a significant workload, prioritize and multitask
Good analytical and troubleshooting skills
Excellent communication, interpersonal, and relationship development skills
Automation skills to reduce manual activities
Proven ability to work independently, multitask, and effectively work in a complex environment
Prior work experience at client or in client's industry
Applicants must be able to work directly for Artech on W2
Day-to-Day Responsibilities
Triage incidents and take complete ownership to ensure the restoration of service/issue/failure