JD: Nearly 6+ years of experience in Application Support, and ITIL process, Handling Incident triaging, Proritization, Assignation and resolutions, Handling service requests, Changes and problem requests. Strong understanding of ITIL methodologies for SLAs for Incidents, CRs and changes, and work under pressure for Priority issue triaging till resolutions, engaging right teams in a war room kind of situations Lead critical activities of triaging and P1 P2 situations and provide updates and send notifications Lead team with critical activities like failovers and patchings end-to-end Lead team with trainings and process improvements
Numbers & Facts
Location
Frisco, TX
Industry
Other/Not Classified
Company Size
100 to 499 employees
Skills
Failoverunmatched
ITIL (IT Infrastructure Library)unmatched
Incident Responseunmatched
Maintenance Servicesunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Production Supportunmatched
Service Level Agreement (SLA)unmatched
Software Administrationunmatched
Team Lead/Managerunmatched
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