Production Support SRE with Healthcare | USC Only | Remote.

Job Summary
We are seeking a proactive and technically skilled Site Reliability Engineer (SRE) to support the production operations of a mission-critical healthcare ecosystem. The ideal candidate will be responsible for ensuring the reliability, availability, and operational excellence of healthcare applications, scheduled workloads, and third-party integrations.
The role involves production incident management, Tidal support, troubleshooting healthcare applications, maintaining automation scripts, performing minor application enhancements, and supporting inbound/outbound data exchanges with external vendors. The engineer will work closely with application development, infrastructure, cloud, database, and business teams to ensure uninterrupted healthcare services.
Key Responsibilities:
Production Support
· Provide production support for healthcare applications.
· Monitor production environments and respond to incidents based on SLA.
· Perform root cause analysis (RCA) and implement preventive measures.
· Participate in on-call rotations and major incident management.
· Ensure high availability and operational stability of critical healthcare systems.
· Monitor scheduled Tidal jobs and workflows.
· Investigate and resolve Tidal job failures.
· Restart, rerun, or modify job executions following SOPs.
· Analyze job dependencies and downstream impacts.
· Coordinate with application and infrastructure teams during failures.
· Recommend automation and self-healing opportunities.
· Support GuidingCare, Clinical applications, Care Management platforms & Integration services
· Batch processing applications
Responsibilities include:
· ServiceNow Incident triage
· Experience in Splunk and Dynatrace analysis
· Application troubleshooting (GuidingCare, Clinical applications, Care Management platforms & Integration services)
· Configuration validation
· Performance issue investigation
· Functional verification after fixes
· Maintain and update operational scripts (PowerShell, Python, Bash, SQL, etc.).
· Develop automation to reduce repetitive operational activities.
· Improve monitoring and alerting through scripting.
· Support CI/CD operational automation where applicable.
· Perform small code changes and bug fixes.
· Support configuration changes.
· Participate in release deployments.
· Validate production fixes.
· Maintain technical documentation.
· Monitoring scheduled file transfers
· Troubleshooting failed transmissions
· Validating file integrity
· Managing SFTP connections
· Coordinating with third-party vendors
· Ensuring timely delivery of healthcare data
· Supporting HIPAA-compliant data exchange processes
· Monitor applications using enterprise monitoring tools.
· Investigate alerts before business impact occurs.
· Perform health checks.
· Drive continuous improvements in platform reliability.
· Identify recurring issues and recommend permanent fixes.
· Documentation & maintain SOPs and knowledge articles.
· Document RCA findings and operational procedures.
Required Technical Skills
· Experience supporting healthcare applications
· Knowledge of healthcare workflows
· Understanding of HIPAA compliance
· Experience with healthcare integrations
· Experience with Tidal Enterprise Scheduler
· Job scheduling concepts
· Batch processing
· Workflow automation
· Linux & Windows Server
· PowerShell, Python & Bash/Shell scripting
· Azure Cloud (preferred)
· Storage & Networking fundamentals
· Experience with one or more:
· Dynatrace
· Splunk
· Azure Monitor
· App Insights
· Databases
· SQL Server
· Oracle
· Basic query optimization
· Stored procedures
· File Transfer
· SFTP
· FTPS
· File encryption
· Secure integrations
· Version Control
· Git or Azure DevOps or GitHub
Preferred Skills
· Experience with ServiceNow
· Knowledge of CI/CD pipelines
· REST API troubleshooting
· Experience with healthcare payer/provider applications
· Familiarity with automation and AI-assisted operations (AIOps/Agentic AI)
Soft Skills
· Strong analytical and troubleshooting skills
· Excellent incident management capabilities
· Ability to work under pressure during production outages
· Strong communication and stakeholder management
· Customer-focused mindset
· Continuous improvement attitude
· Excellent documentation skills
· Ability to work independently and collaboratively
Experience
· Experience supporting mission-critical enterprise applications in a healthcare environment is highly preferred.
· Agentic AI–driven production operations
· Auto-remediation and self-healing solutions
· Azure Logic Apps, Azure Functions, and Automation Accounts
· Healthcare EDI transactions & integrations
· Production support for GuidingCare or similar care management platforms