Production Support System Analyst IV

Responsibilities:             

As a member of the Applications Production Support (PSS) you will provide coverage and support for all ATPCO applications:

• Provide 24 hours coverage and support for all ATPCO Production Applications.
• Analyze and identify root causes for both legacy and J2EE ATPCO Production Applications problems.
• Takes complete ownership of production problems and issues anticipating and mitigating risks, escalating issues appropriately and keeping all necessary parties informed, formulating and implementing solutions often in a critical timeframe.  
• Proactively addresses issues so they will not adversely impact production applications, projects, or subscriptions.
• Reviews project design and programs, suggesting efficient data access strategies and utilizing reuse components whenever possible.
• Works with QA to develop and execute integrated test plans.
• Creates or reviews implementation plans for production installs.
• Ensures that all technical documentation and programs are complete and under configuration management.
• Adheres to established ATPCO programming standards and recommends appropriate modifications.
• Proposes and validates system solutions to complex business problems.
• Contributes technical and business support for Production Support.
• Mentors less experienced team members.
• Serves as a company-wide technical resource for those systems and technologies with which they are familiar.
• Identifies application, system and hardware impacts of proposed solutions.  
• Provides direction in the absence of the Manager.
• Current in programming techniques, technologies and tools utilized at ATPCO.
• Keeps abreast of emerging technologies and proposes/implements feasible solutions at ATPCO to improve ATPCO Production Applications efficiencies.

General:

Education:          

Bachelor’s degree or equivalent technical training and work experience.  

Work experience:          

Minimum qualifications include 7+ years technical programming experience, COBOL, CICS, JCL, DB2 and SQL. IDMS, J2EE, industry or ATPCO Applications experience a plus.

Specialized skills:           

• Excellent and strong analytical and debugging skills
• Attention to detail
• Makes sound decisions
• Exhibits leadership capabilities
• Proven results oriented person with a delivery focus
• Ability to research and solve problems
• COBOL/CICS/DB2/IDMS/J2EE knowledge
• Ability to work independently
• Flexibility
• Strong oral and written communication skills
• Ability to communicate well with both technical and non-technical personnel

Additional Knowledge:

Scheduling systems, $AVRS, TSO/ISPF, ClearCase, MS Office applications.