Production Support Systems Engineer

Production Support Systems Engineer
Remote
Pay : $105,000/yr

MUST:
Eligible for Public Trust
8+ years of experience supporting production environments is a systems engineering/administration capacity
Heavy experience with S3, Step Functions, Batch Jobs, CloudWatch in an AWS or Azure Cloud environment
3+ years SQL query and monitoring experience
Proven track record of managing and maintaining large-scale production systems
Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management
Experience with monitoring tools like DynaTrace, ScienceLogic, and CloudWatch
Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such CloudFormation
Experience with automation tools like Ansible, Puppet, Chef, or SaltStack
Solid engineering experience in a Windows and/or Linux OS
Experience with system administration tasks including user management, permissions, and system monitoring
Experience with network monitoring and diagnostic tools
Experience with security best practices for production systems
Experience implementing security measures, conducting audits, and ensuring compliance with industry standards
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS
Knowledge of database performance tuning and backup/recovery processes
Knowledge of continuous integration/continuous deployment (CI/CD) pipelines
Excellent communication skills both written and verbal
Ability to work well with team members from the development and operation side
Highly organized and ability to prioritize tasks
Very analytical with strong attention to detail and good problem solving skills
Systems Certifications are strong preferred (MCSE MCSA, RHCE etc)
Cloud certification are a plus
Bachelors Degree in IT or related fields

DUTIES :
The ideal candidate will work in a production environment to ensure
Help to Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
Accurately document problems in logging and discrepancy reporting tools
Work directly with the customer in most aspects of the day-to-day activities
Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
Communicate with users and senior management the status of key problem statuses
Perform maintenance/installation of computing infrastructure
Implement continuous improvement methodology through the use of IT systems or procedure
Maintain inventory of system assets
Ensure compliance with Federal standards and security policies.
Provide documentation, training, and additional duties as they are assigned

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act.