Production / Technical Support II

Location:

Saint Louis, MO

Salary Range:

Competitive

Introduction

This role is responsible for running the day-to-day operations of the technology platform. Key activities include Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Service Analytics and Reporting, and Associate Support. The role involves identifying possible ATM production failure scenarios, creating incident tickets, and effectively communicating with internal business Operations teams.

Required Skills & Qualifications

• Customer service experience
• Phone support proficiency,IT experience
• Incident management skills
• Previous ATM knowledge
• Root cause analysis and troubleshooting experience

Preferred Skills & Qualifications

• Proficiency with telephone operations
• Prior work experience at client or in client's industry
• Applicants must be able to work directly for Artech on W2

Day-to-Day Responsibilities

• Take ownership of escalations and perform troubleshooting, analysis, research, and resolution using advanced query and programming skills.
• Perform analytical, technical, and administrative work in supporting new and existing equipment and software under moderate supervision.
• Navigate multiple applications simultaneously in addition to Client Office Suite.

For immediate consideration, please click APPLY to begin the screening process.