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Professional Customer Service Representative

Allbritten

Fresno, CA

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JOB DETAILS
SALARY
$26–$30 Per Hour
SKILLS
Call Centers, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Support/Service, English Language, Follow Through, Maintenance - Electrical, Maintenance - HVAC, Multilingual, Multitasking, Plumbing, Problem Solving Skills, Spanish Language
LOCATION
Fresno, CA
POSTED
2 days ago
Professional Customer Service Representative (CSR-III) - Fresno, CA

Allbritten "The Barefoot Plumber"
Pay:$26.00 - $30.00/hr (DOE) | Full-Time

If you're the kind of customer service pro who can calm the storm, solve the problem, and keep the day moving, Allbritten wants you. This is not an entry-level CSR role. This is a frontline, high-impact position for someone who can own escalations, protect the customer experience, and keep scheduling running efficiently in a fast-paced home services environment.

You'll thrive here if you can:
  • Own escalations and turn unhappy customers into loyal ones
  • Make smart scheduling decisions using CRM/dispatch tools (tech availability, urgency, routing, capacity)
  • Save cancellations, support reschedules, and keep the board full
  • Communicate confidently with customers and field teams
  • Document accurately and follow through-every time
What we're looking for:
  • 3+ years in a high-volume customer service / call center / dispatch role
  • Proven ability to handle tough calls with professionalism and empathy
  • Strong multitasking, accuracy, and decision-making under pressure
  • Home services (HVAC/plumbing/electrical) or dispatch experience is a major plus
  • Bilingual (English/Spanish) a plus
Why Allbritten
  • Premium pay for premium skill
  • Stable, established local company with growth opportunity
  • A team that values professionalism, accountability, and customer care

Apply today if you're ready to be the person customers remember for the right reasons-and the teammate everyone trusts when things get busy.

About the Company

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Allbritten

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