Professional IT Services - Manager #611

What we need…

Are you a people first leader who thrives on building high performing teams and helping others grow? COCC is seeking a Professional IT Services Manager to lead a geographically dispersed team of Systems Engineers responsible for delivering infrastructure solutions and consulting services to clients. This role is centered on coaching, developing, and empowering a talented team while ensuring exceptional service delivery and customer satisfaction. Technical knowledge is important, but your ability to lead people, drive accountability, and build a strong team culture will be the key to success.

What’s in it for you…

COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including:

• Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets 
• Generous PTO offerings, benefits and competitive compensation
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition Reimbursement
• One-on-one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals
• Peer recognition programs

What you’ll do…

• Lead, mentor, and develop a geographically dispersed team of Systems Engineers.
• Establish performance expectations and foster a culture of accountability, collaboration, and continuous improvement.
• Manage resource allocation, workforce planning, utilization, and service delivery objectives.
• Conduct performance evaluations and support employee career development.
• Drive process improvement, operational excellence, and organizational change initiatives.
• Oversee customer projects, consulting engagements, and operational support activities.
• Partner with clients, project teams, and business stakeholders to deliver solutions aligned with business objectives.
• Manage escalations, balance competing priorities, and make sound business decisions.
• Support infrastructure deployments, technology refreshes, migrations, and ongoing support services.
• Provide technical guidance and support for complex infrastructure and networking environments.

What you’ll bring…

• Bachelor’s degree in aComputer Science, Information Technology, or a related field, or equivalent work experience.
• Experience leading, mentoring, and developing geographically dispersed technical teams in a Professional Services environment.
• Broad knowledge of Microsoft infrastructure technologies, including Windows Server, Active Directory, Microsoft 365, and enterprise endpoint management
• Understanding of enterprise networking concepts and technologies, including TCP/IP, DNS, DHCP, routing, switching, wireless networking, and VPN solutions
• Experience overseeing infrastructure deployments, technology refreshes, system migrations, and modernization initiatives
• Knowledge of endpoint management platforms and deployment technologies.
• Familiarity with virtualization and digital workspace technologies, including VMware vSphere, Omnissa Horizon, and Microsoft Hyper-V

This is a hybrid role in Rocky Hill, CT with travel of up to (but uncommonly) 50%. The salary range is $106,800 - $178,000 based on experience and skills match.