Skills

Asbestosunmatched

Claims Processingunmatched

Commercial Real Estateunmatched

Communication Skillsunmatched

Continuous Improvementunmatched

Customer Experienceunmatched

Dental Insuranceunmatched

Detail Orientedunmatched

Documentationunmatched

Documentation Standardsunmatched

Driver's Licenseunmatched

Fundingunmatched

Health Insuranceunmatched

Home Inspectionsunmatched

Insuranceunmatched

Inventory Managementunmatched

Logisticsunmatched

Maintain Complianceunmatched

Microsoft Excelunmatched

Microsoft Officeunmatched

Microsoft Outlookunmatched

Microsoft Wordunmatched

Organizational Skillsunmatched

Performance Analysisunmatched

Performance Metricsunmatched

Physical Inventoryunmatched

Presentation/Verbal Skillsunmatched

Project Estimatesunmatched

Project Lifecycleunmatched

Project Trackingunmatched

Project/Program Coordinationunmatched

Property Insuranceunmatched

Residential Real Estateunmatched

Safety Trainingunmatched

Service Level Agreement (SLA)unmatched

Time Managementunmatched

Training/Teachingunmatched

Vision Planunmatched

Warehouse Coordinationunmatched

Warehousingunmatched

Workflow Analysisunmatched

Writing Skillsunmatched

Description

Replies within 24 hours

Benefits:

401(k)
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Position Overview

Paul Davis Restoration is seeking a highly organized and technically proficient Restoration Estimator & Project Coordinator to support our Contents, Environmental, and Asbestos divisions. This is a critical dual-function role responsible for accurate scoping, administrative compliance, and end-to-end project coordination of property damage claims. The ideal candidate will serve as the primary liaison between insurance adjusters, Third-Party Administrators (TPAs), and field operations teams — ensuring every job is documented correctly, estimated accurately, and driven toward timely completion without delay.

This role demands someone who is equally comfortable writing a defensible Xactimate estimate and managing a warehouse contents map. The right candidate thrives in a fast-paced restoration environment, understands insurance carrier expectations, and takes ownership of the full job lifecycle from intake to final invoice.

Core Responsibilities

Estimating & Scope Management

Create comprehensive, defensible estimates for contents and environmental losses using Xactimate and Symbility

Manage the supplement and revision process with insurance adjusters to secure final approvals and project funding

Apply carrier-specific SLA requirements to each estimate, including documentation standards, contact timeframes, and formatting protocols

Scope both residential and commercial losses across water, fire, smoke, mold, and environmental categories

Administrative & File Compliance

Manage the complete job file in DASH, ensuring all required documentation, authorizations, and customer signatures are obtained and uploaded in real time

Maintain audit-ready job files at every stage — from initial intake through final invoice submission

Ensure zero documentation gaps between approved scope and billable work completed

Track and report on job status, open items, and billing milestones

TPA Partnership Coordination

Oversee and maintain compliance for all TPA assignments, specifically Alacrity Solutions, Contractor Connection, and PDRI

Monitor KPI performance metrics required by each TPA platform and escalate exceptions proactively

Serve as the internal subject matter expert on TPA assignment workflows, requirements, and performance standards

Logistics, Scheduling & Warehouse Coordination

Coordinate daily schedules for contents and environmental field crews, aligning staffing to active job demands

Maintain an organized inventory system and contents map for the warehouse storage facility

Track item location, condition, and processing status from pack-out through pack-in and final return

Occasionally assist with on-site warehouse inventory management and physical organization as needed

Adjuster Relations & Project Lifecycle Oversight

Act as primary liaison between insurance adjusters, TPAs, homeowners, and internal field teams throughout each project

Monitor jobs from initial intake to final invoice, identifying and resolving bottlenecks to ensure a smooth customer experience

Conduct on-site property inspections as needed to support scoping accuracy and documentation

Maintain professional, service-oriented communication with distressed homeowners and insurance professionals at all stages

Required Qualifications

Software & Systems

Minimum 2+ years of hands-on Xactimate experience — required

Minimum 2+ years of hands-on Symbility experience — required

Proven experience with DASH or equivalent job-tracking/file compliance software

Familiarity with Alacrity Solutions, Contractor Connection, and PDRI workflow and KPI requirements

Proficiency in Microsoft Office Suite — Outlook, Word, Excel

Industry Knowledge

Solid understanding of IICRC standards as they relate to contents restoration and environmental remediation

Working knowledge of insurance carrier SLA frameworks and adjuster supplement processes

Familiarity with water, fire, smoke, mold, and environmental loss categories in a restoration context

Skills & Attributes

Strong written and verbal communication skills — ability to interface professionally with insurance adjusters, TPAs, and homeowners

Exceptional organizational skills; capable of managing multiple active jobs simultaneously with competing deadlines

High attention to detail in documentation, estimate writing, and file compliance

Self-directed; able to identify workflow gaps and take ownership without being prompted

Preferred Qualifications

Xactimate Level 1 Certification or higher

IICRC certification — Water Damage Restoration Technician (WRT) or Fire & Smoke Restoration Technician (FSRT)

Experience working in a franchise restoration environment

Prior experience in a combined estimating and coordination role rather than standalone estimating

Asbestos Safety CertificatePhysical Requirements

Ability to perform on-site inspections of water, fire, smoke, and mold-damaged residential and commercial properties

Willingness to occasionally assist in warehouse inventory management and physical organization

Ability to sit and work at a desk for extended periods; sustained use of estimating software and job management systems

Valid driver's license and reliable transportation for site visits — required

Flexible work from home options available.

Compensation: $58,000.00 - $68,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results

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