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Professional - Program Manager - Non-IT

Mindlance

Washington, DC

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JOB DETAILS
SKILLS
Analysis Skills, Artificial Intelligence (AI), Change Management, Channel Strategies, Communication Skills, Data Migration, Decision Support, Knowledge Management, Knowledge Management Systems, Leadership, Management of Information Systems/Technology (MIS), Metrics, Project Planning, Project/Program Management, Schedule Development, System Migration, Team Lead/Manager, Test Design, Testing, Usability Engineering, Validation Testing, Vendor/Supplier Evaluation
LOCATION
Washington, DC
POSTED
15 days ago
Seeking a Platform Evaluation & Implementation Lead to support knowledge management system (Insights Hub) and strengthen its generative AI and platform capabilities.

This role spans two distinct but connected phases:
• Pre?decision platform evaluation, including structured collection of stakeholder feedback to inform leadership decisions; and any participation in any testing and analysis required.
• Post?decision planning and execution, supporting implementation readiness, migration planning, testing, validation, and change management.
This is a senior, hands?on role for an experienced strategic partner who can lead through ambiguity, apply agile principles, and contribute directly to execution—not just coordinate work.

Key Responsibilities
A. Pre?Decision Platform Evaluation & Sandbox Testing
• Support the definition and operationalization success criteria and evaluative metrics (e.g., usability, accuracy, relevancy, completeness, recency, efficiency).
• Support collection, synthesization, and analyzation of testing feedback and insights.
• Support preparation of decision?ready summaries and recommendations for leadership and advisory stakeholders.
B. Planning & Program Management
• Partner with Research leadership to inform overall scope, sequencing, and decision framing for the Insights Hub initiative.
• Support delivery of actionable project plan with milestones, dependencies, and deliverables.
• Manage the integrated schedule from evaluation through execution, keeping the team on track and surfacing risks early.
• Apply agile principles to adapt plans as new information, constraints, or opportunities emerge.
C. Implementation Readiness, Migration Planning, Testing & Validation (Post?Decision)
• Support planning and coordination required to stand up a selected system or evolve the existing platform, including:
o Implementation planning and workflow design
o Data migration planning and execution support
o Testing, validation, and readiness checkpoints
o Partner with technical and business stakeholders to ensure the solution meets functional, governance, and operational requirements.
o Help translate evaluation findings into implementation priorities and sequencing.
D. Change Management & Communications
• Craft clear, audience?appropriate communications throughout both phases (evaluation and post?decision), including updates, guidance, and decision materials.
• Provide change?management support to help stakeholders understand what’s changing, why it matters, and how to engage with new systems or workflows.
• Anticipate adoption challenges and proactively address them through communication, training, and process adjustments.

Qualifications & Experience
Required
• Balance strategic thinking with a willingness to roll up sleeves and produce deliverables.
• Significant experience leading complex, cross?functional initiatives involving platform evaluation, system implementation, or both.
• Demonstrated expertise in:
o Project management and agile delivery
o Platform or vendor evaluation and comparison
o Sandbox or user testing design and execution
o Testing and validation
o Change management and communications
o Data migration or implementation readiness planning
• Strong communication and synthesis skills, with experience creating executive?ready materials.
• Comfort operating in ambiguity and helping teams move from exploration to decision.

Preferred
• Experience in research, insights, knowledge management, analytics, or data?driven environments.
• Familiarity with enterprise governance, stakeholder decision?making, and cross?team coordination.

EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

About the Company

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Mindlance

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