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Professional, Quality Management (Ai Enthusiast)

Cotality

Rochester, New York

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JOB DETAILS
SKILLS
Analysis Skills, Artificial Intelligence (AI), Automation, Bug Tracking/Defect Management, Communication Skills, Data Analysis, Data Sets, Detail Oriented, Ecosystems, Error Handling, File Audits, Leadership, Lean Six Sigma, Loan Approval, Loan Operations, Multitasking, Organizational Skills, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project Schedule, Project/Program Management, Proofreading, Quality Assurance, Quality Management, Real Estate, Risk Analysis, Root Cause Analysis, Statistics, Time Management, Trend Analysis, Writing Skills
LOCATION
Rochester, New York
POSTED
1 day ago
At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

We are looking for a forward-thinking Professional, Quality Management who is passionate about Ai to bridge the gap between artificial intelligence and loan operations. In this role, you will design and optimize custom AI assistants to inspect loan files, audit the AI's accuracy, and lead root-cause analysis when errors occur. You will be the vital link between our AI initiatives, quality assurance, and operations teams to ensure our automated processes are flawless.

Role is hybrid with 1 day in the office and 4 from home.

Key Responsibilities

AI Configuration & Optimization
  • Build AI Assistants: Help create and train custom AI assistants using tools such as Gemini GEMS or similar specifically tailored to inspect loan files.
  • Audit the AI: Spot-check loan files already approved by the AI to catch missed errors ("false negatives") and ensure the model maintains a high level of accuracy.
  • Analyze Performance: Monitor AI trends, findings, and confidence scores to spot systemic risks, offering strategic recommendations to management to refine the AI models.

Workflow Automation & Defect Management
  • Design Workflows: Build automated quality workflows to track performance and flag defects.
  • Manage Escalations: Create and manage protocols for handling complex loan exceptions that the AI flags for human review.
  • Fix Root Causes: Lead deep-dive root cause analysis on high-risk defects using Lean Six Sigma tools (including GEMBA walks and Quality Defect Trees) to prevent errors from happening again.

Collaboration & Project Ownership
  • Be the Main Contact: Act as the primary liaison between the Quality department, business units, and Cotality teams to resolve defects and guide error-proofing efforts.
  • Drive Projects Forward: Own project schedules, action items, and deadlines for our AI initiatives.
  • Report to Leadership: Keep management informed with regular updates on defect resolutions, AI performance, and project milestones.

Job Qualifications:

What you will bring:
  • College degree or equivalent experience.
  • Minimum 2 years related experience in Quality Assurance, Risk, or Loan Operations (college education may count for related experience).
  • Excellent verbal and written communication skills required for reporting, presentations, and the ability to translate complex AI findings into actionable business insights.
  • High aptitude in critical thinking and problem-solving skills, including statistical analytical skills to navigate data sets and evaluate if AI "confidence" matches actual accuracy.
  • High level of initiative to improve processes, identify systemic risks, and drive the evolution of the AI model.
  • Able to hold teams and individuals accountable to defects, action items, and changes in the process through effective professional influence.
  • Strong attention to detail, organizational skills, and project management skills.
  • Ability to manage multiple tasks/projects, work independently, and meet deadlines in a fast-paced environment.

Bonus if you have:
  • Experience in Lean Six Sigma and/or Root Cause Analysis (e.g., 5 Whys, Fishbone diagrams) to distinguish between one-off errors and systemic algorithmic flaws.
  • Intermediate to advanced computer skills to retrieve, query, and manipulate documents and spreadsheets (Mi

About the Company

C

Cotality

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