Professional Services Engineer L3

New Charter Technologies Llc

Redding, CA

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JOB DETAILS

SALARY

$115,000–$125,000 Per Year

SKILLS

Access Control, Architectural Services, Authentication, Best Practices, CCNA - Cisco Certified Network Associate, CCNP - Cisco Certified Network Professional, CISSP - Certified Information Systems Security Professional, Career Development, Cisco Network Hardware, Cloud Computing, Clustering Software, Communication Skills, Community Support, CompTIA Security+, Computer Systems, Customer Relations, Dell Computers, Disaster Recovery, Documentation, Endpoint Security, Failover, Firewall Administration, Firewalls, High Availability, IPsec (IP Security), Information Technology & Information Systems, Infrastructure as a Service (IaaS), Keyboards, Knowledge Transfer, Leadership, Local Area Network (LAN), Microsoft Active Directory, Microsoft Hyper-V, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows Server, Multiplatform/Cross-Platform, Network Administration/Management, Network Attached Storage (NAS), Network Configuration Management, Network Performance/Analysis, Network Routing, Network Switching, Network System Hardware, Operations Management, Performance Tuning/Optimization, Peripheral Hardware, Power Amplifier, Problem Solving Skills, Professional Services, Project Execution, Quality Metrics, Remote Access, Risk Management, SSL-TLS (Secure Socket Layer - Transport Layer Security), Security Infrastructure, SonicWALL, Storage Area Network (SAN), System Architecture, Technical Leadership, Teleconferencing, Typing, VMWare, VMWare Certified Professional (VCP), VMWare ESX/ESXi, VMWare vSphere, VPN (Virtual Private Network), Videoconferencing, Virtualization, Wide Area Network (WAN), Willing to Travel, Wireless Communications, Wireless LAN

LOCATION

Redding, CA

POSTED

Today

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.

Role Overview

The Professional Services Engineer is responsible for executing and delivering complex IT modernization projects based on solution designs developed by the Systems Architect. This role serves as the primary technical implementation lead, ensuring projects are deployed accurately, securely, and in alignment with architectural standards.

Apex primarily utilizes Dell, SonicWall, Ubiquiti and Cisco hardware across client infrastructure environments. Candidates must demonstrate proven proficiency and hands-on experience implementing, configuring, and supporting solutions built on these platforms.

This is a senior, client-facing role requiring deep hands-on technical expertise, strong communication skills, and the ability to independently execute complex infrastructure projects in a fast-paced professional services environment.

Primary Responsibilities

The Professional Services Engineer is responsible for the following activities in support of successful project delivery and client engagement:

Lead technical execution from project kickoff through completion
Deliver implementations within defined scope, timeline, and quality standards
Identify, communicate, and mitigate technical risks during deployment
Maintain alignment with approved architectural designs and internal standards
Provide technical leadership during project execution
Validate performance, resiliency, and operational readiness prior to project closure
Produce clear documentation and knowledge transfer materials
Ensure successful transition of completed solutions to managed services or operations teams
Maintain professional, solution-oriented communication with client stakeholders
Perform onsite project work at client locations as required
Participate in scheduled after-hours or weekend implementation activities when necessary to minimize client business disruption
Travel to client sites as needed to support project delivery

Experience & Technical Qualifications

The Professional Services Engineer must demonstrate senior-level, hands-on experience delivering complex enterprise IT projects in a professional services or MSP environment. This role requires independent execution capability across infrastructure, networking, cloud, modern workplace, and security platforms.

Professional Background

5+ years of hands-on experience implementing complex infrastructure solutions
Proven history of independently executing complex migration and modernization initiatives
Experience delivering projects for midsize and enterprise organizations
Background operating in multi-site and hybrid environments
Experience coordinating onsite deployments and scheduled cutovers
Strong client-facing communication and documentation skills
Expected Compensation of $115k to $125k Dependent on Experience

Infrastructure & Virtualization

Demonstrated experience implementing and migrating:

Windows Server deployments and full server migrations
VMware vSphere / ESX and Microsoft Hyper-V environments
Physical-to-virtual and cross-platform migrations
Enterprise storage solutions (SAN/NAS) and underlying storage technologies
Windows Failover Clustering and high-availability configurations
Enterprise backup platform implementation and recovery validation

Cloud, Identity & Modern Workplace Modernization

Experience executing cloud adoption, identity transformation, and endpoint modernization initiatives:

Azure IaaS deployments and server-to-cloud migrations
Active Directory to Entra ID transitions
Hybrid identity architecture and synchronization
Microsoft 365 migrations, tenant transitions, and consolidation projects
SharePoint Online migrations

Modern Workplace & Endpoint Deployment

Microsoft Intune and MaaS360 device management implementations
Windows Autopilot provisioning and automated device enrollment
Secure device configuration baselines and compliance policy deployment
Conditional Access and Zero Trust-aligned device access configuration
Endpoint lifecycle deployment as part of modernization initiatives

Identity & Access Security Implementation

Multi-factor authentication (MFA) configuration
Conditional Access policy deployment
Secure identity configuration aligned with project requirements

Network Infrastructure Implementation

Demonstrated experience leading deployment and modernization of enterprise network environments:

Full network infrastructure replacements and refresh initiatives
Enterprise routing and switching implementations
LAN/WAN and SD-WAN deployments
Firewall implementation and secure remote connectivity solutions
IPSec and SSL VPN deployments
Network segmentation and performance optimization
High-availability and business continuity configurations

Wireless & Connectivity

Wireless LAN (WLAN) design and deployment across complex SMB and enterprise environments
Access point and controller-based wireless implementations
Secure wireless segmentation and guest network configuration
Point-to-point and site-to-site wireless bridge deployments
Coverage validation, signal optimization, and performance tuning

Security Implementation & Resiliency

Implementation-focused security experience within infrastructure projects:

Firewall rule configuration and policy hardening
Secure remote access configuration
Endpoint protection deployment
Backup validation and disaster recovery testing
Implementation of security best practices within infrastructure deployments

Certifications (Preferred)

Microsoft role-based certifications
Cisco CCNA / CCNP
VMware VCP
Azure certifications
Security+ or CISSP

Physical & Work Environment Requirements

Primarily knowledge-based work utilizing computer systems and remote access tools
Extended periods of sitting, typing, and screen-based work
Frequent use of keyboard, mouse, and telephone/video conferencing tools
Ability to lift and transport equipment up to approximately 25 pounds (servers, network hardware, peripherals)
Ability to work in server rooms, network closets, and client office environments
Occasional bending, kneeling, or crouching during equipment installation
Ability to travel to client locations as required (local and occasional air travel)
Availability to participate in scheduled after-hours or weekend project work when necessary

Who We are:

At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter Technologies, we're investing in our people - through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.

New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

About the Company

New Charter Technologies Llc

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