Professional Services Strategy & Operations Sr Program Manager

Professional Services Strategy & Operations Sr Program Manager

Your role at Dynatrace

The Transformation Office consists of industry-leading professionals dedicated to revolutionizing our internal operations and driving continuous improvement and collaboration across Dynatrace. The mission of the transformation office is to transform business operations (people, process and technology) to enable Dynatrace to scale to our next billion in revenue.

As a Senior Program Manager, you will be a part of our centralized Strategy & Operations Team. Your role will be critical and highly visible. You will lead enterprise-wide, cross-functional transformation programs (business/process and technology/platform) from strategy through execution-aligning stakeholders in a matrixed organization, establishing governance, driving adoption/change, and measuring outcomes.

This role will have the opportunity to drive impact and serve as a strategic value-add by translating strategy into executable roadmaps, managing multiple workstreams, and ensuring delivery against scope, timeline, dependencies, and value realization.

This role operates in highly ambiguous, high‑impact problem spaces and is accountable not just for delivery, but for shaping the problem, aligning leadership on direction, and ensuring measurable enterprise outcomes.

Key Responsibilities Include:

• Leading transformation projects/programs, of varying scale, end-to-end across people, process, data and technology (with potential for multi-phase and/or multi-workstream delivery, complex dependencies, and change enablement).
• Tracking and communicating program status, risks, success metrics, and dependencies with the associated business impacts to internal stakeholders
• Drive executive decision-making by framing options, tradeoffs, and recommendations across complex, cross-functional initiatives
• Identifying cross-functional dependencies and working with stakeholders to align expectations and deliver expected and timely outcomes
• Defining success metrics and value realization plans (financial, operational, and strategic) and ensuring benefits are realized post‑implementation
• Driving process transformation: current-state assessment, process design/standardization, control points, metrics, and handoffs across functions
• Driving technology/platform transformation in partnership with product/engineering/IT: requirements gathering, release planning, integration dependencies, data considerations, readiness, and cutover planning
• Champion a culture of shared ownership, constant transformation, and urgency
• Collaborating with program sponsors to deliver presentations to executive audiences
• Manage external partners as applicable (vendors/SIs): scope, deliverables, milestones and quality
• Becoming a trusted advisor and partner to your business stakeholders
• Influencing at all levels of the organization

This is a remote eligible position. Candidates who live within a 45 mile radius of Boston, MA; Detroit, MI; and Denver, CO; will be required to work hybrid (2 days per week) out of our Dyntrace office. All candidates will be required to work EST hours.

What will help you succeed

Minimum Requirements

• 8-10 years of relevant experience
• Bachelor's degree required

Preferred Requirements

• Previous experience working or supporting Professional Servcies Programs/Projects
• Proficiency with program management and execution tools/methods (Agile/Waterfall/Hybrid)
• Demonstrated success leading enterprise-scale transformations (business/process and/or technology/platform), including multiple workstreams and senior stakeholder management
• Experience partnering directly with VP‑ and C‑suite‑level leaders on enterprise‑critical initiatives with material business impact
• Experience with transformation governance and operating rhythms (steering committees, executive reporting, RAID management)
• Strong interpersonal leadership, presentation, and communication skills
• Proficiency with business process, operations and metrics definition best practices
• Be a detail and action-oriented self-starter
• Excellent executive communication, facilitation, and conflict/decision management skills

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Compensation and Rewards

DOE, salary $130K - $155K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.

Equal Employment Opportunity

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.