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Customer Service Jobs in Naperville, IL

Professional - Sr Rep, Customer Service

Mindlance

Naperville, IL

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JOB DETAILS
SALARY
$23.17–$24.67 Per Hour
SKILLS
Billing, Call Centers, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, High School Diploma, Interpersonal Skills, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Sales, Writing Skills
LOCATION
Naperville, IL
POSTED
5 days ago
Summary:
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:
" Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
" Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
" Refer unresolved customer grievances to designated departments for further investigation.
" Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
" Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
" Solicit sale of new or additional services or products.

Skills:
" Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
" Ability to work independently and manage one s time.
" Ability to accurately document and record customer/client information.
" Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience:
" High school diploma or GED required.
" 5-7 years customer service related experience required.

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

About the Company

M

Mindlance

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