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Professional, Technical Services

Cotality

Dallas, Texas

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JOB DETAILS
SKILLS
Atlassian JIRA, Audiovisual, C-Level Management, Computer Science, Customer Support/Service, Documentation, Documentation Standards, Ecosystems, Endpoint Security, Executive Assistant Skills , Hardware Repair, Help Desk, Information Technology & Information Systems, International Business, Leadership, Mac Operating System, Mentoring, Microsoft Product Family, Microsoft Windows Operating System, Multilingual, Presentation/Verbal Skills, Problem Solving Skills, Professional Services, Real Estate, Standard Operating Procedures (SOP), Technical Support, Vehicle Fleets, Writing Skills
LOCATION
Dallas, Texas
POSTED
3 days ago
At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:
The Mission: Why This Role Matters
At Cotality, we don't just "fix computers"-we empower the visionaries moving our global business forward. As a Executive Support Specialist, you are the premier face of IT for our C-Suite and VIP leadership. This isn't a desk job; it's a high-stakes, mission-critical partnership where technical brilliance meets elite concierge service.

If you are a technical powerhouse who thrives in the spotlight and possesses the poise to navigate the boardroom with ease, you belong here. You won't just be solving problems; you'll be setting the pace for excellence across our Dallas campus and beyond.
Our Core Values in Action
  • Clients First: Deliver "white-glove" service that anticipates executive needs before they arise.
  • Innovate Always & Make an Impact: Don't just follow the script. We expect you to refine our processes, automate workflows, and leave every system better than you found it.
  • Be Yourself & Lift People Up: Act as a mentor and Tier 3 escalation point for our global Service Desk, sharing your expertise to elevate the entire team.
  • Set the Pace: Operate with a sense of urgency and precision that mirrors the speed of our global business.
Key Responsibilities
  • Elite Executive Support: Provide dedicated, end-to-end technical support for C-Level executives, ensuring their productivity is never interrupted.
  • Collaboration Architect: Manage and optimize high-tech Microsoft Teams Rooms running on Neat, Crestron, and Lenovo hardware. Ensure seamless global connectivity for high-profile presentations.
  • Technical Escalation: Serve as the Tier 3 escalation point for the internal help desk, leveraging Atlassian Jira for meticulous ticket management and resolution.
  • Security & Endpoint Management: Maintain a secure and high-performing fleet using Jamf (macOS), Intune (Windows), CrowdStrike, Zscaler, and BeyondTrust.
  • Operational Excellence: Maintain "Gold Standard" documentation and SOPs for executive workflows and Dallas campus infrastructure.
  • Project Leadership: Lead small-to-medium technical projects, from office hardware refreshes to security stack deployments.
Job Qualifications:
The Ideal Candidate
You are a seasoned professional who remains calm under pressure and speaks the language of business as fluently as the language of technology.

Required Qualifications:
  • Experience: 10+ years in technical support, with a proven track record in VIP/Executive-facing environments.
  • Education: Bachelor's Degree in Information Technology, Computer Science, or a related field.
  • The Stack: Proficient in the Microsoft 365 ecosystem, Jamf, Intune, Zscaler, and CrowdStrike.
  • AV Mastery: Hands-on experience with MTR (Microsoft Teams Rooms) environments and hardware (Neat, Crestron, Lenovo).
  • Communication: Exceptional verbal and written skills; the ability to explain complex technical concepts to non-technical leaders with clarity, discretion, and impeccable documentation etiquette.

Annual Pay Range:
67,000 - 90,002 USD

About the Company

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Cotality

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