Job description: Support customer conversation analytics and integrations with Salesforce CRM and related enterprise platforms.
Responsibilities
Monitor Profound platform workflows and integrations
Support engagement and conversation analytics dashboards
Troubleshoot synchronization issues with Salesforce
Coordinate vendor support and issue resolution
Support data validation and reconciliation activities
Manage user access and operational support requests
Support reporting and business analytics requirements
Assist with platform releases and testing activities
Required Skills
SaaS application support
CRM integrations
Reporting and dashboards
API troubleshooting
Data analysis and validation
Salesforce integration knowledge
About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
Numbers & Facts
Location
Frisco, TX (Remote)
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