Program Administrator (Patient Experience) - Hybrid

Job Description

Grow your career at Cedars-Sinai!

Our Patient Experience Program at Cedars‑Sinai has one goal: to create ease for our patients. Our efforts are inspired by Cedars‑Sinai's founding credo, "To be a blessing." This is a fundamental part of who we want to be for those who trust us with their care. We have built a strong culture across our organization where patient experience is central to our hospital's daily conversations and core functions.

Why work here?

Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What will you be doing:

The Program Administrator is responsible for planning, implementing and administering the day-to-day operations of a recognized organizational and/or significant departmental program. The Program Administrator has the authority to make independent decisions related to program administration and contributes to the strategic planning, design, development and implementation of program objectives, procedures, processes and standards.

• Proposes, develops, coordinates, and organizes resources to meet program objectives.
• Partners and collaborates with leadership and key stakeholders on the program's proposed scope and/or process changes. Responsible for developing or recommending process, improvement measures, coordinating program activities and timelines, and determining if resources meet program objectives and needs.
• Supports training needs and implements applicable education, training, on-boarding and/or mentorship pertaining to the program. May include precepting pertaining to the program.
• Researches, gathers, and summarizes data from various sources to evaluate program performance and/or program operations. Makes recommendations to management based on findings. May provide information to program participants, stakeholders, and/or cross functional teams.
• Identifies growth opportunities and efficiencies impacting the program and/or department's success. Proposes and/or creates plans to achieve program objectives.
• Maintains data system integrity and ensures quality assurance measures are followed based on departmental and/or program standard operating procedures. May provide ad hoc reporting to support recommendations observed through trend analysis for future planning and enhancements.
• Monitors program to ensure appropriate governance and program compliance with internal policies and procedures as well as with local, state and federal laws; accreditation, professional and regulatory agency standards and licensure requirements as appropriate. Assists and coordinates with monitoring, communicating process or compliance changes, and implementing plans to update processes. May assist with, or take corrective actions, as needed.
• Supports management with planning, monitoring and managing the program's fiscal budgets and financials. Resolves or escalates issues as needed.
• Identifies program participants and stakeholders and leads cross-functional teams in the program's administration, maintenance or expansion.
• Interfaces with internal/external stakeholders to maintain and further develop program growth, community outreach activities, as well as relationship building and maintenance. Serves as the primary contact and resource for the program operations and administrative activities.
• Contributes to the program's communication documents including reports, policies and procedures, and other program materials.
• May plan, lead, and/or assign program-related work to others.

Hybrid Remote = must currently live in Los Angeles area or willing to relocate to LA area for onsite requirements

Qualifications

Experience Requirements:

Three (3) plus years of Project Support experience.

Educational Requirements:

High School Diploma/GED required.

Bachelor's degree in Business Administration, Healthcare, or related field preferred.

#LI-Hybrid

#LI-JM1