Program Analyst

About the role

As a Program Analyst, you will make an impact by supporting critical business operations through data analysis, reporting, customer support, and process improvement initiatives. You will play a key role in ensuring data accuracy, operational efficiency, and effective communication across teams while helping drive successful program outcomes.

You will be a valued member of the operations team and work closely with business stakeholders, internal support teams, and cross-functional partners to maintain data integrity, resolve issues, and deliver actionable insights that support business objectives.

Work model

Location: Remote (United States)

Work Model: Remote

This is a fully remote position, allowing associates to work from their home office while collaborating closely with cross-functional teams, stakeholders, and business partners across multiple locations. Occasional travel may be required based on business needs.

The working arrangements for this role are accurate as of the date of posting and may be adjusted based on business or client requirements.

In this role, you will:

Provide operational and technical support to internal teams, ensuring timely issue resolution and delivering a high level of customer service.

Generate, maintain, and analyze reports that support business operations, performance tracking, and data-driven decision-making.

Review, validate, and monitor data to ensure accuracy, completeness, and compliance with established standards and procedures.

Manage enrollment-related reporting activities, ensuring data integrity and timely processing of information.

Support cross-functional projects and strategic initiatives by coordinating activities, tracking deliverables, and contributing to continuous improvement efforts.

Maintain accurate documentation, perform data entry activities, and track operational metrics to support program objectives.

Collaborate with stakeholders to identify process gaps, recommend solutions, and drive operational efficiencies.

Assist in the preparation of business reports, dashboards, and presentations for leadership and operational teams.

What you need to have to be considered

Experience in customer service, data entry, help desk support, operations, or a related business support role.

Strong attention to detail with the ability to manage, validate, and analyze large volumes of data accurately.

Proficiency in Microsoft Office applications, particularly Microsoft Excel, with experience in reporting and data analysis.

Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.

Excellent verbal and written communication skills with a customer-focused approach.

Demonstrated problem-solving abilities and analytical thinking skills.

Ability to work independently while also collaborating effectively within a team environment.

Experience supporting operational processes, business reporting, or program administration activities.

These will help you stand out

Experience working with enrollment processes, customer operations, or business support functions.

Advanced Microsoft Excel skills, including PivotTables, formulas, and data analysis techniques.

Experience with reporting tools, dashboards, or business intelligence platforms.

Knowledge of process improvement methodologies and operational best practices.

Experience supporting cross-functional teams in a remote work environment.

Bachelor's degree in Business Administration, Information Systems, Analytics, or a related field.

Work Authorization

Cognizant will only consider applicants who are legally authorized to work in the United States without company sponsorship, now or in the future.

Why Cognizant?

At Cognizant, we're engineering modern businesses to improve everyday life. Our associates enjoy a collaborative environment, opportunities for continuous learning, and the ability to work on meaningful projects that drive innovation and business value for our clients.

We're excited to meet people who share our passion for operational excellence, customer service, and continuous improvement. Even if you don't meet every qualification listed, we encourage you to apply and showcase the unique experiences and skills you can bring to the role.

About Cognizant:

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India.