Program Analyst - Vendor Integrity and Performance

Program Analyst

US AC's target compensation range for a new hire into this position is $60,000 - $75,000 USD per year. Actual salary may vary depending on job-related factors based on knowledge, skills, and experience, as evaluated throughout the interview process. In addition, this position may be eligible for an annual performance bonus. USAC has a comprehensive benefits package that includes Medical, Dental, Vision, 401 (k), FSA, Life Insurance, Paid Time Off, Commuter Benefits and Wellness Programs.

Our mission to achieve universal service addresses America's current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Join us and help USAC accomplish our mission to bridge the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation.

USAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country. Simply put: if you are committed to improving the lives of others, we are committed to improving yours. USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage. Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year. Regular telework schedule and opportunities to take professional development courses and training.

We have actively built an organization that doesn't just celebrate our diversity; we depend on it. The challenges of achieving universal service require creative and unique perspectives. Our accepting and inclusive community will challenge you to grow and learn from others while always recognizing the value of your contribution.

This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.

Working in a creative and fast-paced environment, the Program Analyst will analyze data to support one of USAC's four core programs by identifying process improvements and efficiencies, working with management and applicants to resolve issues that may affect funding, develop and manage performance and funding-related reports.

Responsibilities

• Collaborate with operations and IT to develop, document, and implement improved efficiencies.
• Provide support to IT efforts to develop requirements for additional system functionality.
• Assist management in developing performance metrics.
• Identify trends, atypical situations, or other issues that may require special consideration or procedures.
• Manage multiple conflicting priorities while supporting the various process owners
• Ensure the adherence to federal regulations for payments of specific program components, including program rules, eligibility designations, and FCC orders.
• Conduct audit research.
• Assist Senior Manager(s), Director(s), and others in various projects, as needed
• Other specific duties as assigned.

About You

• Bachelor Degree and/or relevant technical training with no preferred certification. Two years of relevant professional-level work experience may be substituted for one year of required education.
• Three (3) to Four (4) years of working of professional directly related experience.
• Monitor and analyze vendor performance against contractual SLAs, ensuring both critical and non-critical targets are consistently met.
• Prepare and deliver regular vendor performance reports, including insights on trends, volume, and quality metrics.
• Conduct daily SLA and volume monitoring to proactively identify risks and drive issue resolution.
• Lead vendor business reviews and support strategic planning through data-driven insights and forecasting.
• Partner with internal and external teams to support quality assurance reporting and provide data for performance improvement.
• Experience working in the telecommunications industry, performing audit response functions and/or leveraging financial systems.
• Proactive and highly organized, with strong attention to detail and follow through with the ability to handle multiple, complex tasks and establish priorities.
• Capacity to work independently without significant guidance and be able to exercise good judgment, taking the initiative when necessary.
• Excellent analytical and proven problem-solving skills.
• Analyze and interpret program data to identify any risks, issues, solutions, and recommendations.
• Demonstrate strong interpersonal skills and have strong verbal and written communication skills.
• The ability to identify and implement continuous process improvement.
• Proficient with the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio).

USAC is committed to providing a safe and healthy workplace for all employees. All offers of employment with USAC are conditioned on completing and passing a background and reference check. USAC is an Equal Opportunity Employer. No agencies please.