Program and Operations Manager

Program and Operations Manager

Salary

$98,790.00 - $164,976.00 Annually

Location

City Hall, 900 East Broad Street, Richmond, VA

Job Type

Full-Time

Job Number

15M00000117

Department

Justice Services

Opening Date

05/15/2026

Closing Date

5/29/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The Department of Justice Services is seeking a highly qualified, enthusiastic individual who wants to make an impact on the city and our community, to fill the position of Programs and Operations Manager for Financial and Administrative Services. Joining this dynamic team requires a progressive thinker who can lead a team of highly functioning professionals who are consistently motivated to serve internal and external customers and deliver effective solutions. This class aids the department Director, Deputy Chief Administrative Officer for Human Services, or the Chief Administrative Officer in setting the strategic direction and management oversight of all Financial and Administrative operations, to include: Budget; Financial Reporting; Accounts Payable and Receivable; Payroll; Grants; Procurement; Human Resources; Additionally, this position ensures implementation of Mayoral and City Council goals, policies, and performance expectations. The incumbent will oversee a major division and serve as a second level manager reporting directly to the Department Director.

This position is essential to the departments operations and will play a critical role in planning, organizing and coordinating complex project activities related to delivering quality internal support functions to achieve success in the provision of services to our clients and other members of the Richmond community. The incumbent will make interpretive decisions on behalf of the organization regarding the means for executing the goals established by the Director, subject to available technology and resources. Such interpretive decisions provide context for the work to be accomplished by the staff members supervised.

Supervision Exercised/Received:

• Exercised: This classification typically supervises other employees.
• Received: This classification typically reports to a director or other executive.
• Other reporting relationships may apply.

Duties include but are not limited to

Program Oversight:

• Supervise and provide oversight of the daily operations of the Finance and Administration Team
• Serving as a member of the department's Executive Team, provide organizational management and oversight

Management:

• Oversee financial analysis and provide guidance / decision-making related to expenditures and revenue.
• Assist the Director in overseeing employee relations, including conflict resolution, operational performance management, and disciplinary processes.
• Engage with departmental leadership and the City Attorney's Office in contract management

Subject Matter Expertise:

• Provide budget management, review and analysis and make recommendations to executive leadership
• Liaise with outside departments such as Mayor's Office, Office of the CAO, Human Resources, the City Attorney's Office, Department of Budget & Strategic Planning, Finance, and the Office of the DCAO for Human Services on matters relevant to areas of service

Leadership & Strategic Vision:

• Provide executive input, and operational oversight of all strategic planning, performance management, and process improvement efforts

Qualifications, Special Certifications and Licenses

KNOWLEDGE, SKILLS, AND ABILITIES:

TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some combination of the following):

• Skilled in communication, presentations, customer service, conflict resolution, leadership, team building, research budgeting, and record keeping.
• Ability to interpret legislation, develop legislative impact statements.
• Extensive knowledge of budgeting and financial management best practices
• Extensive knowledge in grants management, local, state and federal.
• Extensive knowledge in strategic planning and operational performance management
• Extensive knowledge of best practices in human resources functions such as recruitment, employee relations, progressive discipline, and employee performance
• Ability to work independently or on a team, use sound judgement, and adapt to change.
• Ability to problem-solve, think critically, and lead with integrity and professionalism.
• Excellent oral and written communication skills.

MINIMUM TRAINING AND EXPERIENCE:

• Bachelors degree in business administration, public administration, or field directly related to assignment
• Ten years of progressively responsible related experience that includes significant management and supervisory experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• A valid drivers license with a satisfactory driving record.

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently finger; and occasionally climb, balance, stoop, kneel, crouch, reach, stand, walk, list, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.

• Internal use: HR Generalist to review.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.

01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veterans widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point veterans must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

Which answer best describes your highest level of education?

• High School Diploma/ GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• None of the above

04

Do you have a bachelors degree in business administration, public administration, or field directly related to assignment?

• Yes
• No

05

How many years of experience do you have working in an executive leadership capacity?

• Less than eight years of experience
• Eight to nine years of experience
• Ten to eleven years of experience
• Twelve or more years of experience

06

Which best describes your years of experience supervising, developing, and evaluating staff performance?

• Less than eight (8) years of experience
• Eight (8) to nine (9) years of experience
• Ten (10) to eleven (11) years of experience
• Twelve (12) or more years of experience

07

Which best describes your years of experience in governmental budget and financial operations?

• Less than eight years of experience
• Eight to nine years of experience
• Ten to eleven years of experience
• Twelve or more years of experience

08

Which best describes your years of experience with strategic planning and operational performance management?

• Less than eight years of experience
• Eight to nine years of experience
• Ten to eleven years of experience
• Twelve or more years of experience

09

Which best describes your years of experience working in collaborative environments with diverse stakeholders?

• Less than eight years of experience
• Eight to nine years of experience
• Ten to eleven years of experience
• Twelve or more years of experience

10

This position may require occasional work beyond normal scheduled business hours. Are you willing and available to work under these conditions?

• Yes
• No

11

Explain how your education, training and experience has prepared you for this opportunity.

Required Question

Employer City of Richmond

Address 900 East Broad Street

Suite

Richmond, Virginia, 23219

Phone (804) 646-5660

804-646-5660

Website https://www.rva.gov/