Program Applications Specialist

Veterans Affairs, Veterans Health Administration

Spokane, WA

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JOB DETAILS

SKILLS

Administrative Skills, Analysis Skills, Budget Management, Business Administration, Business Model, Business Plan, Business Processes, Contingency Plans, Customer Relations, Data Analysis, Data Collection, Data Management, Data Quality, Department of Veterans Affairs, Documentation, Equipment Maintenance/Repair, Equipment Replacement, Federal Compliance Regulations, Fitness, Healthcare, Human Resources, Identify Issues, Information Technology & Information Systems, Information/Data Security (InfoSec), Maintain Compliance, Medical Record System, Medical Records, Onboarding, Operations Security (OPSEC), Performance Management, Pharmacy, Physical Demands, Physical Security, Plan Meetings, Policy Development, Policy Implementation, Process Management, Process Modeling, Protocol Independent Multicast (PIM), Quality Assurance, Radiology, Rehabilitation Act, Software Administration, Technical Training, Testing, Training/Teaching, United States Citizen, Utilization Management, Vaccination, Veterans Health Information Systems Technology Architecture (VISTA), Veterans Integrated System Network (VISN), Work From Home

LOCATION

Spokane, WA

POSTED

12 days ago

Summary The position is located the Mann-Grandstaff VAMC, Spokane, WA. The incumbent serves as the integrator that coordinates the business process and software functions. The primary functions of this position ensures the business process is in place to support the implementation of new and updated information technology syste Responsibilities The incumbent serves as the functional "expert" for matters relating to the Patient Information Management System (PIMS) core package. Additionally, the incumbent provides training on other service packages, such as Pharmacy, Radiology, Laboratory, and Health Summary, as they relate to the business office process. Duties include but not limited to: Provides business oversight for a variety of software programs integral to the overall administration and operations of the business. Responsible for the coordination and training for service and facility staff in business and functional areas for various information technology VISTA packages and a multitude of other software modules. Coordinates with the responsible office(s) for medical center workload to ensure the accuracy of the data in VISTA. Provides testing of new options and software versions prior to implementation to gain familiarity with the new product features and confirm that software is working according to specifications. Provides staff support to OI&T by providing information and analysis of software functions within the service. Responsible for designating and preparing data management analyses, special studies, and reports for use by top management for budget preparation, workload projections, and quality assurance and utilization reviews. Incumbent is key point of contact responsible for assuring that all information technology equipment with the service is operational and functions and coordinates with OI&T equipment replacement/installation with all other services. Participates in the establishment of administrative qualitative standards; the objective of which is intended to improve programs, facilities and operations. Maintains a close working relationship with various program officials. Coordinates and provides recommendations in the application of standards that affect the service. Coordinates ongoing data collection and basic analysis and uses knowledge of System Redesign principles to determine organization performance. Conducts business process modeling, projects and studies that will impact on the overall functions of the services in such areas as, policy development and implementation, work methodology, processes, streamlining, etc. Provides training and troubleshooting for clinical and administrative staff in business processes and associated supporting software. Provides training for individual users on daily operational tasks and trains new users. Primary point of contact for OI&T for information technology initiative for hardware and software needs for the service. Responsible for assisting with the preparation and implementation of the business contingency plans for system failure specifically addressing manual system backup plans addressing how day to day business will be conducted for long and short-term outages. Collects physical and data security needs for the service areas. Collects individual needs to determine menu access for staff, Regional Office employees, and employees from VISN VA facilities. Perform other administrative duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level Work Schedule: Monday-Friday; 8:00am-4:30pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Applications Specialist/PD70552A and PD70183-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement, 05/22/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-5. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Preferred Experience: Demonstrated proficiency with medical scheduling within a federal electronic health record (EHR) system, with at least one year of hands-on experience coordinating patient appointments, navigating EHR scheduling modules, and ensuring compliance with federal standards, policies and workflow requirements. Proven ability to train end users in medical scheduling practices, including developing and delivering instruction on scheduling protocols, system navigation, workflow optimization, and error prevention techniques; supports users through onboarding, skill development, and ongoing performance improvement. You may qualify based on your experience and/or education as described below: Specialized Experience GS-7: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: medical scheduling within a federal electronic health (EHR) system, with at least one year of hands-on experience coordinating patient appointments, navigating EHR scheduling modules, and ensuring compliance with federal standards, policies and workflow requirements, ability to train end users in medical scheduling practices, including developing and delivering instruction on scheduling protocols, system navigation, workflow optimization, and error prevention techniques; supports users through onboarding, skill development, and ongoing performance improvement. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 1 full year of graduate level education or superior academic achievement. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education as described above. Specialized Experience GS-9: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: demonstrated proficiency with medical scheduling within a federal electronic health (EHR) system, with at least one year of hands-on experience coordinating patient appointments, navigating EHR scheduling modules, and ensuring compliance with federal standards, policies and workflow requirements; proven ability to train end users in medical scheduling practices, including developing and delivering instruction on scheduling protocols, system navigation, workflow optimization, and error prevention techniques; supports users through onboarding, skill development, and ongoing performance improvement. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education as described above. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

About the Company

Veterans Affairs, Veterans Health Administration

INDUSTRY

Other/Not Classified

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