Program Assistant (Adult Literacy Program)

Program Assistant (Adult Literacy)

Founded in 1965, the Chinese-American Planning Council (CPC) is a social services organization advancing the social and economic well-being of immigrant and low-income New Yorkers through holistic services and community-led impact. CPC is the nation's largest Asian American social services organization and serves as a trusted community anchor to over 80,000 community members who are served by CPC annually through 50+ high-quality programs and services across 35 sites in New York City.

Since 1998, CPC Adult Literacy Program has provided thousands of community members with free, high-quality English-language instruction in a safe, supportive, and welcoming environment. Through our program, community members gain practical, everyday English skills that are critical to a better quality of life in New York City. Other program supports include community education workshops and citizenship test preparation.

Reporting to the Program Director, the Program Assistant should have excellent communication skills, problem solving skills, be collaborative, and be interested in working to improve the quality of life for our community members.

Essential Responsibilities:

• Support program outreach, intake, enrollment, and retention efforts
• Communicate with students with phone calls, emails, and WeChat to set up appointments, answer questions, and provide referrals to additional services
• Support administrative team with filing, managing data, maintaining program records, scheduling make-up sessions and communicating with teachers
• Manage classroom paperwork, including student application forms, attendance sheets, progress notes, student worksheets, and student homework
• Support the Adult Literacy Program and CPC with ongoing advocacy efforts
• Attend meetings and professional development training as required
• Fulfill other responsibilities as assigned by the Adult Literacy Program Director, including traveling to different community centers and assisting with online programming

Qualifications:

• High School Diploma required
• Minimum 1 year experience working with immigrant and low-English proficient population

Skills and Competencies:

• Must be fluent in Mandarin or Cantonese
• Fluency in Spanish preferred, but not required
• Excellent facilitation, time management, multitasking, and interpersonal skills
• Must have excellent computer skills

Compensation & Benefits Overview:

• $20.88 - $24.73 per hour; 35 hours per week
• CPC offers a competitive and comprehensive benefits package, including but not limited to generous paid time off (holiday, sick and vacation time), Medical, Dental, Vision, Basic Life Insurance Coverage, Commuter Benefits, and a 403(b) Retirement Plan

Interested individuals should submit their resume, along with a cover letter addressed to Jeff Lau, when applying online via CPC's website or selected online job boards. All documents should be submitted as one single file. Applicants may reach out to careers@cpc-nyc.org with any questions or further inquiries.

CPC is an Equal Opportunity Employer. CPC values a diverse, equitable, and inclusive workplace and strongly encourages women, BIPOC, immigrants, LGBTQ+, individuals with disabilities, and veterans to apply.