Program Assistant

Pay Range: $28.90hr - $33.90hr

Job Overview:

The mission of the organization is to make the city a more equitable and inclusive place where all residents can thrive. The agency oversees programs that create and preserve affordable housing, support homeowners and renters, provide housing and services to homeless individuals and families, and develop city-owned property. The organization seeks to carry out its mission through a lens of promoting diversity, equity and inclusion and addressing the effects of systemic XX. Under the supervision of the Director for Housing Stability or their designee, the Program Assistant provides administrative services to programs, projects and operations.

Responsibilities:

• Provides appropriate information to clients and others via phone, in-person, by email, at workshops, and through one-on-one counseling and any other program marketing or outreach efforts with the highest level of customer service possible.
• Provides administrative support to staff related to programs, contracts and/or projects.
• Performs data entry and maintenance of electronic and hard files.
• Organizes and prepares bulk mailings, advertisements, email blasts and assists with other outreach efforts.
• Assists with the preparation and execution of Requests for Proposals, service orders, contracts, invoices and payments.
• Prepares and tracks enrollment and commitment forms through Administration and Finance.
• Tracks and reports on program budgets, production and performance metrics.
• Conducts research and prepares reports and presentations as requested.
• Coordinates with other units or divisions to ensure telephone coverage and/or help with various program efforts.
• Provides support/assistance to other units or divisions as assigned.
• Performs related work as required.

Minimum Entrance Qualifications:

• At least two (2) years of full-time, or equivalent part-time, administrative experience. Appropriate educational substitutions may be made.
• Demonstrated communication, interpersonal, organization and follow-up skills.
• Ability to attend to detail and initiate special projects of moderate complexity with minimum supervision.
• Experience in public administration, housing, program management or real estate preferred.
• Proficiency with computer-based office software, such as MS Office (Word and Excel), Salesforce, Google Suite and working knowledge of desktop, mobile, and web-based platforms preferred.
• Ability to exercise good judgment and focus on detail as required by the job.