Program Assistant

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State Title: Program Assistant

Bargaining Unit: CWA

Employment Type: 35 hours per week/Full-time

Internal salary: Range 16/$51,479.83 - $74,754.15

External salary: Range 16/$51,479.83 - $58,462.13

UNION POSITIONS: The internal salary range is used for applicants who are current NJ state employees with underlying classified status for promotional calculations who meet the requirements below. The external salary range is used for candidates who are not NJ state employees who meet the requirements below.

About TCNJ

Founded in 1855, TCNJ offers a highly personalized and collaborative liberal arts education with over 7,400 undergraduates and 700 graduate students. The college is consistently ranked among the top comprehensive colleges in the nation, offering small classes, a 13:1 student-faculty ratio, and an immersive living-learning experience. With a 4-year graduation rate ranked #1 in New Jersey and #9 among U.S. public institutions, TCNJ is a model for public higher education.

Department Summary

The Office of Records and Registration is dedicated to excellence through innovation, collaboration, and accountability. We pride ourselves on offering customer-friendly support services to the campus community in close collaboration with faculty, staff, and administrators. Our mission is to provide effective and efficient services while ensuring the equitable application of college policy and the integrity of the TCNJ degree. Our core themes revolve around leveraging technology to enhance services and streamline business processes, and using data-driven insights to inform decision-making in all areas of operation. At the heart of our efforts lies a dedication to serving the needs of students, alumni, faculty, staff, and the wider community, ensuring the continued success of TCNJ.

Position Overview:

The Office of Records and Registration at The College of New Jersey is seeking a dynamic individual to fill the position of Program Assistant. This position reports to the Assistant Director of Records and Enrollment, and encompasses a diverse range of responsibilities aimed at supporting the needs of our students, faculty, staff, and external stakeholders. As a vital member of our team, the Program Assistant serves as the first point of contact in a high-traffic student service office environment. The Program Assistant will provide excellent customer service and direct students, staff, and faculty to the right person(s) to provide support. They will play a pivotal role in ensuring the smooth operation of our office.

Responsibilities:

• Front Desk and Office Management: Manage student worker hiring, training, scheduling, payroll, and budget; Serve as the primary point of contact, in addition to student workers, when community members enter the office; Monitor the office email and phone lines, ensuring that student workers are responding accurately and in a timely manner; answer phone calls; respond to and forward emails to appropriate staff within the office; Complete office supply orders; Submit IT and facility work orders including new employee on-boarding and printer/copier maintenance; Assist with coordinating office events and outings; Maintain office lobby area including filing and storage cabinets.
• Student Records Transactions: Primary staff-person for Student Records Transactions including changes of major/minor, advisor updates, student demographic updates, enrollment verifications, pre-major review and updates, enrollment transaction overrides such as repeat of course; Provide backup for transcript data entry into PAWS.
• Enrollment and Degree Certifications: Process enrollment verifications upon request; coordinate with other offices such as Athletics, Financial Aid, General Counsel, and Student Affairs to complete and certify enrollment and degree information for NCAA eligibility, National Guard Waivers, Transfer College Reports, etc.; notarize diplomas and transcripts.
• Marketing and Communications: Update the office website and social media platforms, ensuring content accuracy and relevance maintain office bulletin board and display information; distribute digital signage and marketing materials for use across campus.
• Other: Participate in campuswide events such as Orientation and Commencement; provide general guidance to students in navigating campus resources and college processes; undertake other records-related duties as assigned by supervisory personnel.

Qualifications:

Required:

• REQUIREMENTS: NOTE: Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience.
• Four (4) years of professional position-related experience.

OR

• Possession of a bachelor''s degree from an accredited college or university.

OR

• Possession of an associate''s degree; and two (2) years of professional position-related experience.
• Upon hire, expected to register as NJ Notary Public.

Preferred:

• Higher education experience.
• Student information system experience.

Persons with disabilities may request reasonable accommodations in order to perform the essential functions of the position. If the requested accommodation(s) cannot be made because it would cause the employer undue hardship, the applicant may not be eligible for the position.

Employer Qualifications

Employment at TCNJ is contingent upon the successful completion of an applicable background check, reference checks, and verification of identity and authorization to work in the United States (Form I-9).

Residency Requirement: In accordance with the New Jersey First Act P.L. 2011 c.70, effective September 1, 2011, new public employees in certain positions (faculty exempt) are required to obtain New Jersey residency within one (1) year of employment. Applicants must meet the requirements listed.

Accommodation: Applicants who require a reasonable accommodation to apply or interview should contact hr@tcnj.edu.

Employee Benefits

As a member of The College of New Jersey Community, you will be a part of an exciting and rewarding public college career. Eligible full-time employees will be able to take advantage of a generous benefits package that includes health, welfare, and retirement benefits, including:

• Comprehensive benefit plans covering medical, dental and prescription plans
• Generous leave entitlements program and Energy Savings Program
• Employee and dependent Tuition Waiver and Reimbursement Program
• Pension, retirement, and deferred compensation plans, group life insurance
• Employee Assistance Program (EAP)
• Employee affinity groups
• New Jersey State Employee Discount Program (Pet insurance, cell phone plan discounts, discounted amusement park tickets, etc.)
• Access to extensive learning opportunities

To view a comprehensive list of benefits available to employees, visit our Health Benefits Plans and Programs page to learn more!

SAME Applicants

If you are applying under the New Jersey "SAME" program, your supporting documents (Schedule A or B letter), resume (CV), as well as the names and contact information for three professional references by the closing date listed above to: same@tcnj.edu. For more information on the SAME program visit their website at: https://nj.gov/csc/same/overview/index.shtml, email: SAME@csc.nj.gov, or call CSC at: 833-691-0404.

How to Apply

Qualified candidates should apply online and submit a letter of interest, resume (CV), as well as the names and contact information for three professional references. Applications will be considered until a viable finalist has been found.

The College is committed to fostering a welcoming and inclusive campus community that respects and uplifts individuals from all backgrounds. We value the varied perspectives, experiences, and talents of all members of our community and strive to create an environment where everyone has equitable access to opportunities for success. As an equal opportunity employer, we comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. We encourage applications from individuals whose lived experiences and professional interests align with our institutional mission of academic excellence, access, and integrity.

'',''!*!

State Title: Program Assistant

Bargaining Unit: CWA

Employment Type: 35 hours per week/Full-time

Internal salary: Range 16/$51,479.83 - $74,754.15

External salary: Range 16/$51,479.83 - $58,462.13

UNION POSITIONS: The internal salary range is used for applicants who are current NJ state employees with underlying classified status for promotional calculations who meet the requirements below. The external salary range is used for candidates who are not NJ state employees who meet the requirements below.

About TCNJ

Founded in 1855, TCNJ offers a highly personalized and collaborative liberal arts education with over 7,400 undergraduates and 700 graduate students. The college is consistently ranked among the top comprehensive colleges in the nation, offering small classes, a 13:1 student-faculty ratio, and an immersive living-learning experience. With a 4-year graduation rate ranked #1 in New Jersey and #9 among U.S. public institutions, TCNJ is a model for public higher education.

Department Summary

The Office of Records and Registration is dedicated to excellence through innovation, collaboration, and accountability. We pride ourselves on offering customer-friendly support services to the campus community in close collaboration with faculty, staff, and administrators. Our mission is to provide effective and efficient services while ensuring the equitable application of college policy and the integrity of the TCNJ degree. Our core themes revolve around leveraging technology to enhance services and streamline business processes, and using data-driven insights to inform decision-making in all areas of operation. At the heart of our efforts lies a dedication to serving the needs of students, alumni, faculty, staff, and the wider community, ensuring the continued success of TCNJ.

Position Overview:

The Office of Records and Registration at The College of New Jersey is seeking a dynamic individual to fill the position of Program Assistant. This position reports to the Assistant Director of Records and Enrollment, and encompasses a diverse range of responsibilities aimed at supporting the needs of our students, faculty, staff, and external stakeholders. As a vital member of our team, the Program Assistant serves as the first point of contact in a high-traffic student service office environment. The Program Assistant will provide excellent customer service and direct students, staff, and faculty to the right person(s) to provide support. They will play a pivotal role in ensuring the smooth operation of our office.

Responsibilities:

• Front Desk and Office Management: Manage student worker hiring, training, scheduling, payroll, and budget; Serve as the primary point of contact, in addition to student workers, when community members enter the office; Monitor the office email and phone lines, ensuring that student workers are responding accurately and in a timely manner; answer phone calls; respond to and forward emails to appropriate staff within the office; Complete office supply orders; Submit IT and facility work orders including new employee on-boarding and printer/copier maintenance; Assist with coordinating office events and outings; Maintain office lobby area including filing and storage cabinets.
• Student Records Transactions: Primary staff-person for Student Records Transactions including changes of major/minor, advisor updates, student demographic updates, enrollment verifications, pre-major review and updates, enrollment transaction overrides such as repeat of course; Provide backup for transcript data entry into PAWS.
• Enrollment and Degree Certifications: Process enrollment verifications upon request; coordinate with other offices such as Athletics, Financial Aid, General Counsel, and Student Affairs to complete and certify enrollment and degree information for NCAA eligibility, National Guard Waivers, Transfer College Reports, etc.; notarize diplomas and transcripts.
• Marketing and Communications: Update the office website and social media platforms, ensuring content accuracy and relevance maintain office bulletin board and display information; distribute digital signage and marketing materials for use across campus.
• Other: Participate in campuswide events such as Orientation and Commencement; provide general guidance to students in navigating campus resources and college processes; undertake other records-related duties as assigned by supervisory personnel.

Qualifications:

Required:

• REQUIREMENTS: NOTE: Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience.
• Four (4) years of professional position-related experience.

OR

• Possession of a bachelor''s degree from an accredited college or university.

OR

• Possession of an associate''s degree; and two (2) years of professional position-related experience.
• Upon hire, expected to register as NJ Notary Public.

Preferred:

• Higher education experience.
• Student information system experience.

Persons with disabilities may request reasonable accommodations in order to perform the essential functions of the position. If the requested accommodation(s) cannot be made because it would cause the employer undue hardship, the applicant may not be eligible for the position.

Employer Qualifications

Employment at TCNJ is contingent upon the successful completion of an applicable background check, reference checks, and verification of identity and authorization to work in the United States (Form I-9).

Residency Requirement: In accordance with the New Jersey First Act P.L. 2011 c.70, effective September 1, 2011, new public employees in certain positions (faculty exempt) are required to obtain New Jersey residency within one (1) year of employment. Applicants must meet the requirements listed.

Accommodation: Applicants who require a reasonable accommodation to apply or interview should contact hr@tcnj.edu.

Employee Benefits

As a member of The College of New Jersey Community, you will be a part of an exciting and rewarding public college career. Eligible full-time employees will be able to take advantage of a generous benefits package that includes health, welfare, and retirement benefits, including:

• Comprehensive benefit plans covering medical, dental and prescription plans
• Generous leave entitlements program and Energy Savings Program
• Employee and dependent Tuition Waiver and Reimbursement Program
• Pension, retirement, and deferred compensation plans, group life insurance
• Employee Assistance Program (EAP)
• Employee affinity groups
• New Jersey State Employee Discount Program (Pet insurance, cell phone plan discounts, discounted amusement park tickets, etc.)
• Access to extensive learning opportunities

To view a comprehensive list of benefits available to employees, visit our Health Benefits Plans and Programs page to learn more!

SAME Applicants

If you are applying under the New Jersey "SAME" program, your supporting documents (Schedule A or B letter), resume (CV), as well as the names and contact information for three professional references by the closing date listed above to: same@tcnj.edu. For more information on the SAME program visit their website at: https://nj.gov/csc/same/overview/index.shtml, email: SAME@csc.nj.gov, or call CSC at: 833-691-0404.

How to Apply

Qualified candidates should apply online and submit a letter of interest, resume (CV), as well as the names and contact information for three professional references. Applications will be considered until a viable finalist has been found.

The College is committed to fostering a welcoming and inclusive campus community that respects and uplifts individuals from all backgrounds. We value the varied perspectives, experiences, and talents of all members of our community and strive to create an environment where everyone has equitable access to opportunities for success. As an equal opportunity employer, we comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. We encourage applications from individuals whose lived experiences and professional interests align with our institutional mission of academic excellence, access, and integrity.

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Green Hall - Records & Registration (Green Hall - Records & Registration)

2000 Pennington Rd

Ewing Township, 08628

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