Program Assistant - FT Days

Core Competencies

• Acts as primary point of contact for Torrance Memorial Thelma McMillen Center.
  
  
• Uses proper phone etiquette. Answers phones in a timely manner and ascertains needs and routes accordingly.
  
  
• Greets patients, visitors, physicians and employees.
  
  
• Assesses callers' needs and refers to appropriate agency; if unsure, seeks guidance.
  
  
• Relays messages to staff in a timely manner.
  
  
• Handles routine and non-routine questions, complaints and problems based on knowledge gained through experience; if unsure, seeks guidance.
  
  
• Answers program information calls from community members including but not limited to family members, physicians, professionals, prospective patients and insurance companies.
  
  
• Provides a current list of community resources for those seeking assistance for substance abuse and mental health needs.
  
  
• Schedules assessments and consultations and maintains MS Outlook calendar.
  
  
• Compiles consult folders with necessary forms and provides to Intake Specialist.
  
  
• Prepares daily charge sheet and folders for patient groups.
  
  
• Provides patient with forms to complete for admission to the program.
  
  
• Schedules Health Screening appointment with Nurse and orientation with Intake Specialist.
  
  
• Assigns individual, gender and family counselor based on therapist load and session (AM/PM)
  
  
• Provides patient with Patient Handbook, weekly schedule and 24-hour phone number.
  
  
• Maintains patient charts.
  
  
• Orders and maintains all unit inventory; including forms, office supplies and drug testing materials.
  
  
• Verifies eligibility and insurance coverage on Thelma McMillen Center assessments and prepares insurance information report.
  
  
• Provides back up to account specialist.
  
  
• Follows protocol for patient under the influence by arranging transportation, safeguarding patient car keys and escorting patient to transport.
  
  
• Provides administrative support to Center's Program Manager.
  
  
• Schedules and prepares future staffing reports for each new patient.
  
  
• Supports Thelma McMillen alumni with events' announcements, mailings and supplies.
  
  
• Provides back up to Intake Specialist and counselors by taking intake calls.
  
  

Department Specific Competencies

Education

Experience

License / Certification Requirements

Compensation Range: 

$25.00 - 33.44 / Hour